SGI Auto Insurance Reviews

Very rude adjuster, total rip-off - compared to vehicles with 100 000 more km and adjusted $300. Made a terrible experience worse and the rude attitude and delivery of info just added insult to injury.

After sustaining a severe brain injury from an accident, I did not receive a benefit for over 13 years from SGI called Living Assistance despite my doctors, support staff, Occupational Therapist, rehabilitation workers, myself and my parents asking for help over the years. And SGI always declined without a written decision letter. Following a request, one injury note reads in part “… All in all, I did not okay any homecare, as it doesn’t seem warranted from our conversation, especially when she has two days off a week, and I’m sure she doesn’t sleep the entire time. Also, the fact that she has not received homecare in the past, I did not want to open up a can of worms. I’ll leave this to you Darlene to look after.” My parents (in their 60s and 70s) were travelling over 940 km round trip (often taking shifts; 1 parent helping me while another parent was at home taking care of my sister who was mentally handicapped, dealing with a business and household responsibilities. My father was also terminally ill and his doctor only gave him 5 years to live; he only lived half of that. SGI knew all this as this was written in my injury notes.) When SGI started to give the benefit to me years later (only after bypassing my adjuster and sending an email for help to her supervisor), I was given some help. SGI gave the adjuster early retirement (provable in court) and then it took them a year to find a new adjuster to replace her. (It has never taken that long to replace an adjuster) I thought it was a brand-new benefit because I never heard of it before. After my Occupational therapist decided what I needed, SGI reduced my benefit by about 70%. I had enough money for one day of work after they reduced my benefit significantly. I did go to court, but the court system is designed to favour SGI as documented by a legal document called "Cash and Crash". I could not get costs paid for my parents because the court did not have jurisdiction over damages. And I could not get all my court costs paid for. While the amount I got in court was a significant amount of money (paragraph 104- 110), it did not cover the cost of helping with my bottleneck from not receiving my benefit for all those years and repaying my parents for their costs and other things. After the decision letter from the commission and the one month that I had to re-appeal, SGI gave me over 9 adjusters in that one month. SGI did state they would help me with my bottleneck from the 13 years I did not get Living Assistance. So I thought why to continue with court action if SGI is willing to help me as well as the fact both my support workers and my doctors were telling me it was causing me to decompensate and problems with my therapy. But as soon as the time lapsed to re-appeal the decision, SGI’s story soon changed. They would not help me at all. Yes, I am receiving my living assistance but it is not enough to cover all my expenses to clean up my bottleneck. So, my parents aren’t paying just once. They are paying twice by helping me clean up the bottleneck. Do you really want to get insurance from a company that did not give a claimant a benefit (knowingly) for over 13 years?

SGI wrote off my truck over a month ago. The adjuster that was appointed to my claim, advised me twice (once via email, and once over the phone), that she was...."here to work for me". They offered $47,500, which I found really low for someone that was...
"here to work for me". I fought with them myself and got them up to $50,000. They then said that was their last offer and if I don't accept it, I would have to go to arbitration. So I paid $400 for an arbitrator and I was awarded $52,500. $5,000 more than what SGI's 1st offer was. Imagine if they stole $5,000 from every vehicle, property, injury claim they handle. That would be millions of dollars a year they are stealing from the public. If anyone is going through a claim, please consider an arbitrator, as the cost isn't that much to get what you deserve.

So remember, your adjuster is there........" to work for you".

SGI is the worst insurance company I have ever had after being insured for 30 years with several other companies. After filing a claim I found out my coverage was insufficient and I was not protected adequately + the payment for my stolen vehicle will be greatly reduced where I will have to pay tons of money to replace it. The horrible company selling joke policies. Bye-bye SGI Canada forever!

I’ve had multiple encounters with SGI and three separate claims all of which I had a very bad experience, the first claim I received atrocious customer service and the claim took nearly 3 months to get resolved while I was without a vehicle and would not receive a rental, the second claim SGI refused to reimburse me for over $3,000 of recently done work on my now totaled vehicle, and the third was made by someone making a fraudulent claim that never occurred with my vehicle however SGI refuses to take into account any of my words and are charging me over $500 for an accident I was not even involved in. They refused to look at my undamaged vehicle and refused to give me any information about the accident or the other vehicle in the accident. Wanting to share my experience on another site, seeing as SGI makes no effort to improve their customer service.

They were totally concluded my claim only through a phone call. I just tell them that my damaged clothes were about $40. They denied my $100 bill and return $40.

I had a deer strike in Alberta they took the truck to a garage in Alberta and fixed everything that had to do with the deer strike and when I got back to Saskatchewan SGI told me that a lot of what they fixed wasn’t covered. What I have was the best insurance package money can buy but the guy on the phone basically told me I was a liar... I had to pay thousands in repairs. SGI are very dishonest I wish Saskatchewan would allow private insurance companies to operate. One of the highest insurance rates in Canada. Ridiculous feels like we are living in a dictatorship. Maybe time to move back to Alberta and save some headaches.