SGI Auto Insurance Reviews

I’ve had multiple encounters with SGI and three separate claims all of which I had a very bad experience, the first claim I received atrocious customer service and the claim took nearly 3 months to get resolved while I was without a vehicle and would not receive a rental, the second claim SGI refused to reimburse me for over $3,000 of recently done work on my now totaled vehicle, and the third was made by someone making a fraudulent claim that never occurred with my vehicle however SGI refuses to take into account any of my words and are charging me over $500 for an accident I was not even involved in. They refused to look at my undamaged vehicle and refused to give me any information about the accident or the other vehicle in the accident. Wanting to share my experience on another site, seeing as SGI makes no effort to improve their customer service.

Someone hit me rushing a light. They were not paying attention and they went into my lane and hit me. After the accident, they admitted fault due to these reasons. Through the claim process that the business started, SGI instead sided with them and gave me full fault despite what occurred at the accident. When I inquired what I could have done to prevent the accident, they kept providing different answers that contradicted my personal written statement. Once this was found out, they changed their answer again. In short, do not trust SGI to go based on your written statement. If the other individual or company apart of the collision is well connected, that will be considered by SGI and their written statement will then be weighed more heavily than yours regardless of what occurred. Get a dashcam for your front and back of vehicle.

Seriously SGI? Your adjusters are vague, slow, and completely out to serve themselves. Even when the person isn’t at fault.
This whole process needs a revamp and more training of your entire staff.
I wish we had the option to go somewhere else because SGI would have been boycotted years ago.

Very corrupted insurance company... Disgusting customer service... Rude adjusters are full of harassment. Still need to be suffered if you have been hit by another vehicle or person.

My car was hit by someone at night while parked on street. SGI took paint analysis after 3 months and denied my claim as they were saying it comes from a barricade paint sample, but I want to tell them that paint on a barricade is the same as paint on a small trailer. Please give chance to literate people in government sectors so they know how to talk with costumers. Moreover, when I ask that can I have a paint analysis they said no. You should proceed with the court if u need that. They already took 4 months to denied my claim. Adjuster Gord H the rudest person I ever saw!

I was dealing with Mitchell (estimator) and Rusnak (adjustor). Both Mitchell and Rusnak denied to fix my bumper's new damage caused in the latest collision. Their answer was simply a "no". Rusnak was quite close to yelling when I kept asking her what to do with the new damage. She also had her wrong phone number on her email signature. Both of these staff of SGI are incompetent in dealing with customers. They were not able to give me a satisfactory answer in a diplomatic manner. SGI will need to step up with customer service.

Very rude adjuster, total rip-off - compared to vehicles with 100 000 more km and adjusted $300. Made a terrible experience worse and the rude attitude and delivery of info just added insult to injury.

After sustaining a severe brain injury from an accident, I did not receive a benefit for over 13 years from SGI called Living Assistance despite my doctors, support staff, Occupational Therapist, rehabilitation workers, myself and my parents asking for help over the years. And SGI always declined without a written decision letter. Following a request, one injury note reads in part “… All in all, I did not okay any homecare, as it doesn’t seem warranted from our conversation, especially when she has two days off a week, and I’m sure she doesn’t sleep the entire time. Also, the fact that she has not received homecare in the past, I did not want to open up a can of worms. I’ll leave this to you Darlene to look after.” My parents (in their 60s and 70s) were travelling over 940 km round trip (often taking shifts; 1 parent helping me while another parent was at home taking care of my sister who was mentally handicapped, dealing with a business and household responsibilities. My father was also terminally ill and his doctor only gave him 5 years to live; he only lived half of that. SGI knew all this as this was written in my injury notes.) When SGI started to give the benefit to me years later (only after bypassing my adjuster and sending an email for help to her supervisor), I was given some help. SGI gave the adjuster early retirement (provable in court) and then it took them a year to find a new adjuster to replace her. (It has never taken that long to replace an adjuster) I thought it was a brand-new benefit because I never heard of it before. After my Occupational therapist decided what I needed, SGI reduced my benefit by about 70%. I had enough money for one day of work after they reduced my benefit significantly. I did go to court, but the court system is designed to favour SGI as documented by a legal document called "Cash and Crash". I could not get costs paid for my parents because the court did not have jurisdiction over damages. And I could not get all my court costs paid for. While the amount I got in court was a significant amount of money (paragraph 104- 110), it did not cover the cost of helping with my bottleneck from not receiving my benefit for all those years and repaying my parents for their costs and other things. After the decision letter from the commission and the one month that I had to re-appeal, SGI gave me over 9 adjusters in that one month. SGI did state they would help me with my bottleneck from the 13 years I did not get Living Assistance. So I thought why to continue with court action if SGI is willing to help me as well as the fact both my support workers and my doctors were telling me it was causing me to decompensate and problems with my therapy. But as soon as the time lapsed to re-appeal the decision, SGI’s story soon changed. They would not help me at all. Yes, I am receiving my living assistance but it is not enough to cover all my expenses to clean up my bottleneck. So, my parents aren’t paying just once. They are paying twice by helping me clean up the bottleneck. Do you really want to get insurance from a company that did not give a claimant a benefit (knowingly) for over 13 years?