SGI Auto Insurance Reviews

I was in accident jan2 1900 hours another truck(ryder) hit me from behind and damaged the trailer and load restrainsts. I took the load to alberta delivered as per dispatch instruction with a damage front anddriver side window broken hood, hood hinge, electrical not working broken mirrows and vibration in the steering after the accident, On jan 6 I took the truck and trailer back to Saskatoon and phoned SGI. and had 3 sep shops look at the truck. the western star dealer told me the truck was a write off. I went back Ontario with the truck through mi with broken window no horn or broken hood hinge. I waited 2 weeks in Ontario for SGI. to look at the tractor both SGI. and my employer RSB knew wher the tractor was after 2 weeks RSB was wanting me to get some repairs done so I could bring the truck out to Saskatoon for SGI to look at it. the truck sat in sask atoon for 2 days waiting SGI to look ast it my uncle was very sick so they gave a load back to on. as my father brother had died. I took a week off for that and told SGI were the truck was. SGI. then waited a second week to tell me to bring the truck out to regina so that they could look at . I told the the truck might not make it they told me to limb the truck out or tow it out at my expense.

I’ve had multiple encounters with SGI and three separate claims all of which I had a very bad experience, the first claim I received atrocious customer service and the claim took nearly 3 months to get resolved while I was without a vehicle and would not receive a rental, the second claim SGI refused to reimburse me for over $3,000 of recently done work on my now totaled vehicle, and the third was made by someone making a fraudulent claim that never occurred with my vehicle however SGI refuses to take into account any of my words and are charging me over $500 for an accident I was not even involved in. They refused to look at my undamaged vehicle and refused to give me any information about the accident or the other vehicle in the accident. Wanting to share my experience on another site, seeing as SGI makes no effort to improve their customer service.

Someone hit me rushing a light. They were not paying attention and they went into my lane and hit me. After the accident, they admitted fault due to these reasons. Through the claim process that the business started, SGI instead sided with them and gave me full fault despite what occurred at the accident. When I inquired what I could have done to prevent the accident, they kept providing different answers that contradicted my personal written statement. Once this was found out, they changed their answer again. In short, do not trust SGI to go based on your written statement. If the other individual or company apart of the collision is well connected, that will be considered by SGI and their written statement will then be weighed more heavily than yours regardless of what occurred. Get a dashcam for your front and back of vehicle.

I live in SK and have no option but to deal with them. I have two hit-and-run claims in progress and the company doesn't take it seriously. You pretty much have to pay a $700 deductible every time someone damages your car and even if you have an eye witness it takes them more than half a year to decide the fault.
I insure three vehicles with them and for the one and half months I was gone out of the country and unregistered my vehicles and stored them. SGI decided to hand out $100/registered vehicle if the vehicle was registered as of March 9th, 2022, without considering who has paid how much in premiums in all those years.

I even worked for them for three years, and worst management. They'll keep changing their policies like stupid.

SGI insured my vehicle in October 2022 and I was able to opt for a three-payment system. When I looked closer at the payment dates, 40% was required up-front, with the full payments being made even before five months into the insurance policy (which lasts a year). This is my money, not theirs, and this type of behaviour on the part of insurance companies is not acceptable. Three equally spaced payments throughout the year would be fine; however, in this environment of high inflation, this is a money grab by the company.

The customer service I have experienced while making this claim has been very cold and short. I understand if the employees don’t enjoy their job, but there needs to be a change in how these phone calls are conducted. For example, I was not greeted with a kind tone, and at the end of the conversation, I did not receive a goodbye. A simple hello how are you doing today, and goodbye and thank you would be so wonderful to hear as opposed to no farewell. This has been my experience with three employees on the phone, all of which they have called me.

They were totally concluded my claim only through a phone call. I just tell them that my damaged clothes were about $40. They denied my $100 bill and return $40.

My car was hit by someone at night while parked on street. SGI took paint analysis after 3 months and denied my claim as they were saying it comes from a barricade paint sample, but I want to tell them that paint on a barricade is the same as paint on a small trailer. Please give chance to literate people in government sectors so they know how to talk with costumers. Moreover, when I ask that can I have a paint analysis they said no. You should proceed with the court if u need that. They already took 4 months to denied my claim. Adjuster Gord H the rudest person I ever saw!