SGI Auto Insurance Reviews

Just when I thought things couldn’t get worse, SGI made them worse. We had an unfortunate incident with a piece of our insured property getting damaged. SGI begrudgingly paid for the damages, but, they are now threatening to sue the individual supposedly “at fault” for causing the damage.

So, my neighbor decided to make a claim against me for something I did not do. In the end SGI found me guilty and I had to pay for something i did not do. I even got a paint match which came back negative and I was still at fault...

I Have a 2019 Lexus Nx300 f2 sport which was smoking in the garage for about 5 hours when my garage caught on fire... Ontario province... They didn't give me the rental same day, it was on 22nd of June, and on Monday when I reached their office because they were closed on weekends, the adjuster answer kinda surprised me when I said that I need a rental, she told me that I have 2 cars... Unprofessional at all... I pay insurance for both... After they ended up giving me rental on Monday when I called after hours and I returned it on Wednesday because we were going on vacation... Now I am trying to get a rental from 10 am and my adjuster seems to be ignoring me... Wish I can put - 100stars... Will switch my cars insurance after solving claim for sure... Been calling about 20 different numbers. Don't know what to do. My time worth more... Good thing my wife is a lawyer... Recording every call now...

Got an online quote from SGI. Phoned Westland Insurance in Calgary who told me SGI did not offer monthly payment plan. Phoned SGI and they said yes, they do and that I should have been given the plan. Stay far far away from Westland Insurance brokers, and stay even further away from SGI Canada. I was insured through a broker with SGI a few years back and blew the engine in my truck leaving me with my other vehicle to drive. I faxed them and cancelled my insurance on the truck because I couldn't drive it. Westland refused to rebate me for 9 months of insurance for the cancellation. I got a hold of SGI and was finally paid my rebate after 10 months from the time of the cancellation. SGI is the worst insurance company I have ever dealt with. Please for your sake stay away from them.

Took my vehicle without even informing where they gonna keep it. Got pictures from SGI with snow all filled in the vehicle as it was lying in a compound for a long weekend (it's a joke as if they would have told me prior that they gonna keep my vehicle in open, I would have dragged it to the garage). Adjuster initially appointed went on for 3 weeks vacation since my claim was filled. No communication at all (till you call in and ask). Their estimators cant value anything

I was hit by a deer. I was denied for coverage even though I got an active Auto Pak on top of my regular auto insurance to cover any wild wide collision and rental car coverage. The out-of-province adjuster avoided me and refused to phone me back for any updates. I was told to have any car fixed at my own expense. Beware for out-of-province trips.

I talked to one of their customer service representatives and honestly, the experience was absolutely terrible. They were so judgemental and one even laughed at me while I was making my claim. I am sorry, but when someone is in distress and talking about an accident, that is not the way to speak to them. And the person I spoke to acted like she knew exactly what happened and wouldn't even listen to me. And when I requested to draw a diagram for them they refused my request because they said that I was lying. If they weren't a requirement by the government, they would have no customers because they are the worst insurance company in existence.

Always denied claims that were legit. They took the word of a car theif over Me. A paying customer...i ain't a theif. And totally lost that car.

About a year ago someone that was insured by SGI hit my brand new car! It was approx $6800 damage, my insurance company paid for the repairs and also paid for my rental for 8 weeks. My rental was up and that’s when my rental company contacted SGI to see if they would pay for a 7-day rental for me, not a problem they sent all the paperwork approving that they were going to pay it! The company still has not paid for it, now the rental company is coming after me to pay for it! This happens to be the worst insurance company to deal with! When you send paperwork approving to pay for something do it! This is not fair to me or my credit now because I can’t afford to pay their insurance claims!

My ex-wife and I jointly owned a 2003 Ford F250 4x4 diesel with about 167,000km that got stolen from outside the mechanic's shop at the end of July 2017. It was recovered August 2. The damage consisted of a punched-in key hole on the passenger side door, and the cover/lock on the ignition had been removed.

We were a bit surprised when SGI almost immediately told us it was being written off. We figured the truck was worth at least $12,000, maybe up to $15,000 with the recent engine rebuild. Our SGI adjuster, Chelsea Leonew, gave us an initial offer of $6355 on August 10. We told her that was unacceptable and it was worth twice that amount. We submitted the recent bill for an engine rebuild (about $5800), but that only increased SGI's offer to $7660. We submitted ads for similar trucks from Kijiji for SK, AB, and MB, but SGI didn't budge. We hired an independent appraiser and went to arbitration. That cost us about $350, but we ended up settling for $11,500, which we thought was fair.

Why did we have to spend $350 and a month in negotiation to arrive at a fair settlement? I had used the VMR Canada online calculator early in the process to see if we were off-base in thinking it was worth at least $12,000. The VMR Canada result confirmed we were being reasonable. However, I noticed that if you failed to check off the "HD Diesel V8" box, the value was pretty close to what SGI initially offered. I've got a gut feeling that someone at SGI made a keying error on the initial valuation. I've got no issue with someone making a mistake. It happens all the time. However, I've got plenty of issue with someone failing to recognize a mistake or trying to cover it up. We ended up with a final settlement that was 81% higher than the initial offer. Something was definitely wrong with the initial offers from SGI, beyond the expected low-ball. Why didn't someone at SGI go back and take a look at their calculations instead of wasting time and money going to arbitration?

Something really stinks at SGI when it comes to write-offs. I still don't think the vehicle should have been written off in the first place. As well, when the final settlement after arbitration is 81% higher than SGI's initial offer, and 50% higher than SGI's final offer, shouldn't SGI have to reimburse the cost of arbitration? It was pretty clear that one side wasn't coming to the table with clean hands.