SGI Auto Insurance Reviews

Every single person I have met that works for SGI are extremely unprofessional, rude and corrupt. Even going so far as to give their own family members and friends automatic passes on driving and written tests in my area (between Rosetown and Kindersley Sask) and being extremely rude, temperamental, intrusive and even vulgar at times. Over the phone, they’re even worse. You will be, interrupted, degraded, talked down to and treated like a child in 2nd grade. This company needs to be shutdown or better yet sued into bankruptcy. I seriously recommend anyone working for SGI to take a good long look in the mirror and think about their life choices and morals.

My elderly parents were victims of a phoney hit & run on a day when they had never left their house. SGI did not attempt to fully investigate the situation and filed a 100% at-fault decision within 5 business days. When follow-up attempts were made, they were unresponsive. Terrible company with terrible ethics. Beware and stay away.

Just when I thought things couldn’t get worse, SGI made them worse. We had an unfortunate incident with a piece of our insured property getting damaged. SGI begrudgingly paid for the damages, but, they are now threatening to sue the individual supposedly “at fault” for causing the damage.

So, my neighbor decided to make a claim against me for something I did not do. In the end SGI found me guilty and I had to pay for something i did not do. I even got a paint match which came back negative and I was still at fault...

I Have a 2019 Lexus Nx300 f2 sport which was smoking in the garage for about 5 hours when my garage caught on fire... Ontario province... They didn't give me the rental same day, it was on 22nd of June, and on Monday when I reached their office because they were closed on weekends, the adjuster answer kinda surprised me when I said that I need a rental, she told me that I have 2 cars... Unprofessional at all... I pay insurance for both... After they ended up giving me rental on Monday when I called after hours and I returned it on Wednesday because we were going on vacation... Now I am trying to get a rental from 10 am and my adjuster seems to be ignoring me... Wish I can put - 100stars... Will switch my cars insurance after solving claim for sure... Been calling about 20 different numbers. Don't know what to do. My time worth more... Good thing my wife is a lawyer... Recording every call now...

Got an online quote from SGI. Phoned Westland Insurance in Calgary who told me SGI did not offer monthly payment plan. Phoned SGI and they said yes, they do and that I should have been given the plan. Stay far far away from Westland Insurance brokers, and stay even further away from SGI Canada. I was insured through a broker with SGI a few years back and blew the engine in my truck leaving me with my other vehicle to drive. I faxed them and cancelled my insurance on the truck because I couldn't drive it. Westland refused to rebate me for 9 months of insurance for the cancellation. I got a hold of SGI and was finally paid my rebate after 10 months from the time of the cancellation. SGI is the worst insurance company I have ever dealt with. Please for your sake stay away from them.

Took my vehicle without even informing where they gonna keep it. Got pictures from SGI with snow all filled in the vehicle as it was lying in a compound for a long weekend (it's a joke as if they would have told me prior that they gonna keep my vehicle in open, I would have dragged it to the garage). Adjuster initially appointed went on for 3 weeks vacation since my claim was filled. No communication at all (till you call in and ask). Their estimators cant value anything

Worst company I ever dealt with in my life. I had 3 vehicles insured. In July, I asked to have one removed. August came, still not removed, September came, still not removed. Broker started ignoring my emails. Had to finally call a manager to get it taken care of. Got an email stating my new payment would be $235, coming out of my acc on Oct 5th, then a letter in the mail a week later saying $144 would come out Oct 21st. Assuming they refunded me for their mistake of not removing the vehicle since July. Payment tried to come out Oct 5th from an account I no longer use, so it went back NSF. Had no clue til following week, I got a cancellation letter. Called and lost my temper on them, asked for a manager. Conveniently, they're all in a meeting!!! Not willing to own up to their own mistakes, so I ended up having to pay off my policy in full and they will no longer do monthly payment at all because they screwed up sending me wrong information. None of this would have happened if they would have removed the vehicle in July like they were supposed to. Bunch of crooks. Needless to say, once my policy is done in 2 months, I'll be done with their crap!!!

Received an auto insurance quote for just over $200 a month and was accepted by both parties. Received the temporary permit through email. After 5 days, the rates went to over $800 a month. SGI stated it had an MTO (Ministry Transport Ontario) report of an accident. SGI would not provide a copy of the MTO report after multiple requests, so we went to the police and found out that there was no MTO report. We then tried to cancel the policy, which SGI denied, as SGI then said that there was a conflict with the non-existent report and their policies, so SGI cancelled the policy. This all took place within 4 weeks. SGI still continued to take the $800 a month, on top of the original $200 initial for the policy, yes, that was over $1000 for 4 weeks of insurance! We have yet to receive anything in the mail about the policy. SGI now refuse to contact us, and no longer answer any text, emails or phone calls.

I was hit by a deer. I was denied for coverage even though I got an active Auto Pak on top of my regular auto insurance to cover any wild wide collision and rental car coverage. The out-of-province adjuster avoided me and refused to phone me back for any updates. I was told to have any car fixed at my own expense. Beware for out-of-province trips.