The Personal Insurance Auto Insurance Reviews

They took off the insurance on the car that was in circulation! I was driving thé car without collision and responsibility for 5 months! They just told me that "we made a mistake and we would have covered you in case of a claim" i can imagine the hassle that I would have gone through if ever I had a big claim! I wanted some sort of a rebate or a credit for their mistake too keep me as a satisfied customer but they did not want anything! I will take find another company and cut them loose! Stay away from them and their parent company Desjardins!

ZERO Stars! Someone hit my parked vehicle and left the scene - witnesses recorded all info and called police - driver located and ticketed and police obtained all of her insurance info. Should be cut and dry for me but isn't - claims person originally told me (via a voice mail message) we would still have to pay deductable and for replacement rental - now won't return calls - appears to have zero interest in having another insurance company pay the claim. Now have been waiting for 30 mins on general line, waiting to speak with another claims person. Horrible experience - will be changing to another company as soon as I can.

Never had a claim of any kind. I was hit in a parking lot and put in a minor claim for $3000. The claims advisor with Desjardins assigned to my claim has never responded to any of my email inquiries or voice mails. WATCH OUT on Rental Car Coverage with this company. I have $1500 of coverage and my policy states "In return for the premium charged, we will reimburse you for the reasonable expenses of renting a similar substitute automobile." They will only authorize a regular rental car, not a luxury class car if that's what you drive. In my case, I am issuing a formal complaint regarding this. I need a rental car for 10 days. A luxury rental would cost $57/day for a total of $570 vs $40/day that they are authorizing. They simply will not honour their own policy wording and provide a "similar substitute" vehicle. They will lose 2 auto policies and one home policy over a difference of $170. Claim cheque issued was for the incorrect amount. They are claiming due to some kind of transposing error on entering the appraiser's estimate into their system(s). Terrible experience with this company when it counts - on a claim. Would NOT recommend them to anyone.

I have been with The Personal since 2008, (for my 2001 used Cav I was paying $190) I had purchased a new vehicle in 2014 and because I was financing I needed full coverage and replacement coverage. I was paying $200 a month. I thought that was pretty standard, however over this year my insurance went up to $224, which I didn't think anything of because it just came out, but I had to call them in regards to them lowering my insurance. They told me they could go as low as $210 if I got rid of the replacement coverage, so I asked why I got a quote online they were saying much less (I know it is just a quote, however, they were quoting $117 with no discounts). I have never had a claim or accident since I got my licence in 2008, nor have I had any tickets in the last 5 years to warrant my increase in the insurance. The woman on the phone was very rude as I tried to have her explain to me why she can't lower my insurance rate, even with lower coverage. She told me $210 is as low as it'll get for my insurance and good luck finding somewhere else that is lower, and that it wouldn't be smart to cancel. I cancelled my insurance policy with her right then, effective March 1st and she tells me on top of the cancellation charge I will have to pay for March... um, no, I do not. I understand that $210 might be low for some people but I am now with a company who gives me the coverage I need for $90 a month. I would have responded better had the woman on the phone tried to help me and offer me a reason for my payments being so high and why they had increased my payments over the last year for no reason, and if she was willing to work with me for a policy that fit my budget or at least tried to offer me some help. Overall so rude and unhelpful, especially as I have never had to make a claim for anything since I've been with them, you would think having a clean driving record since 2008 when I was 16 my payments could be lowered, and if I was missing something in regards to my driving record, I would have appreciated a reason as to why they couldn't lower it.

TERRIBLE customer service and prices. Stay away!!! Tried to switch my home insurance over as I was paying significantly more than other companies were offering, plus had lower coverage with The Personal. Was told that I can’t switch 'cause they changed companies and if I did, my auto insurance would significantly go up. Absolutely terrible experience with this company. Nothing the person on the phone was telling me was making any sense as compared to letters I had gotten in the main etc. from this company.

I had a Ford F-350 dually truck insured that belonged to my late father and when I purchased a RAM 3500 dually with a box on the back to perform renovations on my new home I decided that switching my insurance to the new truck was the best idea as I really have not driven dads truck a handful of times since insuring it. FIRST they couldn’t “find” the VIN that I provided to them even though it was read directly from the previous owners insurance card and valid Alberta registration (the registry found it in seconds) and now they refuse to insure it as it is “too big” for me and want to pull claim history etc on me to prove that I can drive such a big truck (they still can’t “find“ the VIN) I am a grown man with a clean record and the truck that I pulled insurance from was BIGGER! These guys are ridiculous and truthfully my broker is not much help either, now they have left me high and dry with no insurance and I need this truck on the road. Tomorrow I will be searching for a new broker and insurance company and will take all of my business elsewhere, I will keep one of my 3 vehicles with them so they don’t charge me their extortion tax and come renewal time they can stick their policy where the sun doesn’t shine. Keep up the “good work” and congratulations on having a 1.8 review hopefully with enough real reviews from actual customers it will go down further to offset the 5 stars that I am sure are FAKE

Difficult to deal with
Auto claim from Oct 2017 still not resolved.
I was rear-ended while sitting at a light. Minor damage but they say it is a write-off and want to pay squat. I'm willing to take what they offer and pay the balance to repair it as my vehicle is in A1 shape. No no no, it is a Mexican standoff and now my claims advisor email is no longer valid.
Vehicle sitting not repaired for over 3 months and still paying premiums for nothing.
Cheap rates, just don't ever make a claim

I had a car accident over a month ago with over $5000 worth of damage. Right after my case was started the adjuster went on holidays. I tried phoning several times and the adjuster never returned any of my calls. Then about a month after the case started I had called several times to find out through one call that on the adjusters voicemail that they were going to be gone for an undetermined amount of time. I had to call back to ask for another adjuster to take on my case cuz they failed to take that action. After speaking to the new adjuster on my case I found out that the previous adjuster hadn't taken any documentation of the information I had provided and now I have to do the process all over again. And will probably be waiting months before my car will be fixed. I have stressed to them that driving my car is unsafe and not practical as I need to use the passenger door to get into my vehicle. But that doesn't seem to be an issue with them as they are still taking their sweet time to solve this problem. I wouldn't recommend getting insurance with them to anyone.

I was hit by a person who was drunk, unlicensed and left the scene of the accident, this person was insured was The Personal. They gave me a terrible unfair settlement for my vehicle that was deemed a total loss. They refused to give me the rental car I was entitled too, they never emailed me the documents they were supposed too, I had to continually call them and fight with them. The customer service was absolutely horrible. This is an awful company and I hope they go under.

They Sneak Back In Extra Charges!

We have our home and auto with them in Alberta, sadly they are all pond scum but the personal we have dealt with them for the past 9 years.

Every year we do a policy review and we keep removing the glass coverage as it's cheaper to buy a windshield in Alberta every year than to do a claim and have your premiums increase. So....We get a $50/person reduction.
Then the very next year, we get a price increase and guess what, they have added back the glass and another fee increase!

It's unfortunate that ALL private insurance in Canada does these low ball tactics and if you are not paying attention you will see a price increase and they will never tell you why.

What a great business model yes, raise the price, don't advise that it's happening and when you're called out on it, deny, deny, deny!