The Personal Insurance Auto Insurance Reviews

Difficult to deal with
Auto claim from Oct 2017 still not resolved.
I was rear-ended while sitting at a light. Minor damage but they say it is a write-off and want to pay squat. I'm willing to take what they offer and pay the balance to repair it as my vehicle is in A1 shape. No no no, it is a Mexican standoff and now my claims advisor email is no longer valid.
Vehicle sitting not repaired for over 3 months and still paying premiums for nothing.
Cheap rates, just don't ever make a claim

I had a car accident over a month ago with over $5000 worth of damage. Right after my case was started the adjuster went on holidays. I tried phoning several times and the adjuster never returned any of my calls. Then about a month after the case started I had called several times to find out through one call that on the adjusters voicemail that they were going to be gone for an undetermined amount of time. I had to call back to ask for another adjuster to take on my case cuz they failed to take that action. After speaking to the new adjuster on my case I found out that the previous adjuster hadn't taken any documentation of the information I had provided and now I have to do the process all over again. And will probably be waiting months before my car will be fixed. I have stressed to them that driving my car is unsafe and not practical as I need to use the passenger door to get into my vehicle. But that doesn't seem to be an issue with them as they are still taking their sweet time to solve this problem. I wouldn't recommend getting insurance with them to anyone.

I was hit by a person who was drunk, unlicensed and left the scene of the accident, this person was insured was The Personal. They gave me a terrible unfair settlement for my vehicle that was deemed a total loss. They refused to give me the rental car I was entitled too, they never emailed me the documents they were supposed too, I had to continually call them and fight with them. The customer service was absolutely horrible. This is an awful company and I hope they go under.

They Sneak Back In Extra Charges!

We have our home and auto with them in Alberta, sadly they are all pond scum but the personal we have dealt with them for the past 9 years.

Every year we do a policy review and we keep removing the glass coverage as it's cheaper to buy a windshield in Alberta every year than to do a claim and have your premiums increase. So....We get a $50/person reduction.
Then the very next year, we get a price increase and guess what, they have added back the glass and another fee increase!

It's unfortunate that ALL private insurance in Canada does these low ball tactics and if you are not paying attention you will see a price increase and they will never tell you why.

What a great business model yes, raise the price, don't advise that it's happening and when you're called out on it, deny, deny, deny!

In the Army/RCMP? Your insurance is instantly cancelled if you get a ticket.
The title says it all folks. Been with these guys for 3 years. They claim they do discounts for active members. (6+ years active myself). Aside from me thinking I was getting a discount, (30 y/o paying 3600/y) [no accidents, priors] on a 2012 Honda Civic (nonetheless). I got a ticket this year - a minor infraction... They cancelled my collision/comprehensive - and left 3rd party on for $92/month. Thanked me for being a loyal customer...

My truck has improved OEM style suspension upgrades (no change in performance, no lifting, etc..), and insurance coverage was denied.
I was informed of this after spending much of my afternoon on the phone and on hold, while also having provided all my details.
It would be worthwhile for them to advertise the alleged upgrades on vehicles which they will not cover, rather than have you on the phone for hours before being informed that you had basically wasted your time.