The Personal Insurance Auto Insurance Reviews

DO NOT GO WITH THIS INSURANCE.
This insurance company is the worst of okay ones.
A deer crossed me December 01, totaled the car. It took them over two weeks to tell me that it was a write off. Initially they only wanted to cover two weeks worth of rental but I spoke to some lady after trying to reach my agent enough times without success and it got extended by one week, I returned the car December 21ish and that's when the policy should have ended according to what they said December 1st.
Then they only offered me about 90% of the market value of the car, I wrote a proper letter with a regression line graph to show what it should be worth, still I didn't even heard if someone read it. Then someone said if I hire my own appraiser I could get a better offer, I looked into it and it wasn't worth it as the cost and risk didn't make it worthwhile, 90% only left me about $700 to pay for the appraiser, and if they said yes I would only regain some $200 after the cost of the appraiser… they play around too. So after I had enough I accepted their offer, now keep in mind during this period of time I tried reaching my agent between 5 and 10 times, only one was successful and only once he called back and i left a message every time with the proper information.
So I got a check around February the 22nd about a week after I accepted their offer.
Now more trouble with these guys as they were committing INSURANCE FRAUD, they were charging me since December 30th every month for a car that was written off, they automatically renewed my policy without asking me and to make it better they jacked it up by $20/month. I’m a pretty busy person so I was hopping they would fix it on their own but after they didn't it took me three calls. The first the agent pointed out there was some “confusion” and that I would be getting back some $3xx.xx dollars to my back account, however their charges up to that point were in excess of $500. So I called the next day and they "couldn't find" my file but I stayed on the line until they did and as turned out, they "couldn't transfer" me to their accounts department. So I called a third time directly to their accounts department. This time they said that I was supposed to call them and cancel because they had no knowledge that I had written off the car... NO KNOWLEDGE!!!
In the end they kept saying that it was my fault for not letting them know the car was written off, and that they had no knowledge in accounting. So in the end they didn't admit to insurance fraud but accepted to deposit the money in whole in two payments, this is what you should expect from these guys, they can't even give you back the money they wrongfully took from your bank account in one payment.
My new insurance offered me $20 off, these guys would have jacked it up $20 - because a deer crossed me.
You might get $5 off/month but the headache is not worth it. I can only image if I had been at fault in a collision with a car. DO NOT GO WITH THIS INSURANCE!!!

had an acccident which involved getting a rent from a rental(covered by policy) company they work with (Discount) 4 days before i was supposed to get my car back i got a call from rental company, they told me that insurance had stopped their payments, so i got charged just over $500 for extra couple of days. it was discovered later that The Personal's claim advisor miscalculated the dates so i ended up getting charged, now they refuse to reimburse me because they think the invoice that i got from rental company is too high, they have their own rates apparently.and now its almost been 4 months since they attempted to contact Discount rental, nobody has replied yet and im still fighting them, worst experience i've ever had.if you ever happen to have any sort of accident that needs to be reported to them you better make sure they do everything right since they're clearly not competent enough to do a bear minimum at least.

I decided to sign up my motorcycle insurance with this company allthough previously I had a bad experience with them for my car insurance where they messed up my drivers license and birth date and charged me one premium and then upon renewal it went up. I thought I'd give them a second chance however this was a MISTAKE!!

Any way getting back to this story I bought my bike in may of 2015 and decided to insure it with the personal being the best rate I could find. after the riding season was done (oct 2015) I sold my bike and wanted to cancel my insurance however they told me there would be no cancellation fee. However when I went to cancel they told me that I have to pay $500. I asked for what they told me its to pay off portion of the premium due to seasonal.

I WILL NEVER BE INSURING WITH THIS COMPANY EVER AGAIN DO NOT INSURE WITH THEM THEY ARE A SCAM.

High insurance rates - I save 100+$ a month with TD on a 300$ policy

they charge me for a month of insurance after I cancel. A month of insurance I've already paid another insurer.

Do not give them your banking information, they will take the $$ out before the date they say