The Personal - always good
by Satisfied on Sep 25, 2020
4.5 out of 5 stars
As someone who has worked in the insurance industry for more than 8 years, I hate being lied to by people who are supposed to be "experts." If you have a claim with this company, get ready for the run around of your life. I filed a claim back in January and only resolved it this week. I did everything that I was told to do, submitted all the documents and was told I would be contacted as soon as possible. Fast forward three weeks later and I had called and e-mailed for some sort of update. I told my advisor that I needed my car fixed by the middle of February because I had a new job in another province. I literally begged my advisor's help which was followed by silence. Meanwhile, my claim was denied weeks prior because their adjustor couldn't determine the damage, to the car, which did not make sense to me as I provided all the information they needed. I was even told that the adjustor physically went to the shop to see my car. I called the shop as soon as I found this out, only to be told that that was a lie. Long story short, I spent more than 10 hours on the phone speaking to multiple people, told that I had to pay for all the repairs and to submit the documents. It was a wonderful time borrowing money from family members and also being told that my job was given to someone else because I was going to be 2 weeks late. When my original advisor finally got back to me, I was told that they went on vacation. So glad their priorities were in check, and if you're curious, they had a wonderful time. They had no remorse for what they put me through that I hung up on them in disgust. They do not care about you at all. Remember, these people are so desensitized that you are nothing more than a voice on the other line. The best part is that you can not even escalate the call, you are stuck...
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Courteous, clear, speedy claim processing and attentive to my needs. Friendly and patient customer service whenever I had to call.