The Personal Insurance Auto Insurance Reviews

They have been double dipping my payments for over a year from two different institutions. I switched banking and they kept withdrawing from old account. I am trying to send them the documentation and have requested an email address so they can see what I am talking about. Been going in circles now for 30 minutes. Oh, did I mention that I can not sign onto my online customer portal?

Don't usually leave reviews, but this time I had to. Absolutely no regard for people's time or money, worst claim I have ever had no exaggeration. Paying for my services for 5 vehicles/units monthly, have contacted several times for last 3 weeks to receive copies. Still haven't received, don't waste your time. Worst insurance company and that's saying something considering there are several.

The WORST customer service ever. I’ve called 4 times. On hold for over an hour each time. Can’t get through. Tried sending an email to deal with my request. Was told I had to create an online profile and submit the request that way and an agent would contact me if necessary. Followed those steps. My response from that was to call them. So I guess I’m back to trying to get through. As soon as I can speak to an agent I will be cancelling my insurance, no matter what the price break is.