Very Disappointing.
by Old Red on Sep 20, 2023
2 out of 5 stars
Car Insurance Reviews
The Personal Insurance Auto Insurance Reviews
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My mother's car was hit by another vehicle, damaging the plastic bumper cover. The decision was to write off the vehicle and pay out a ridiculously low amount. The company would then take possession of the vehicle. We were told that if we wanted to keep the vehicle, we would have to cancel the claim and buy the vehicle back from their sales department. My mother, a 98-year-old veteran, needs this car for transportation to medical appointments.
I wish there was an option to give them Zero stars since they don't deserve any stars. Personal Insurance simply is a fraud and they don't pay you money. You should give them a monthly premium for nothing.
Their appraiser estimated $700 for a BMW X5 2021 repair!!! Under my deductible... It was a $3200 repair and I had to pay it myself.
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They gave me 6000 for a 2010 Subaru Wrx
Blackbook value 9000
Cheapest one in the dealer 10 000
The service representative told me we aren’t supposed to give you money for a new car
We are just giving you an estimated value
The worst customer service and they trying to rip off me by offering a very low amount to me. They even didn't let me keep my SUV as they know they can get a huge profit by selling my SUV in the market. Scam.
I left my old insurance company in December 2019 for home and auto. Saved 30% combined on both insurance coverages. The old company tries to match and said I was a valued customer (30 years) but couldn't match. Great customer service to set up an account. I had a hit and run claim from a parking lot scrub on bumper 2 months after setting up a new account. Easy to contact the claims department and courteous and they sent out an adjuster to my home! I told them the body shop I wanted to use that I liked from past experience and they set it up and I got a cheque in the mail to pay the repair costs. I pay the deductible. They also called and walked me through how to set up my on-line account! So far service has been grand.
I made a small claim on my house insurance after the recent ice storm (spring 2023) for damage to the shed. Processing was fast and on-line. Just recently got the renewal policy for the house insurance and the premium has gone up $550 plus taxes. They will not entertain any changes to the premiums unless I increase the deductible to $1,000 (for everything) which reduces the annual premium by $88. BTW: I have two cars; trailer and two houses with The Personal. That will change. I am onto comparison shopping. Have been with The Personal for over thirty years. So much for that.