The Personal Insurance Auto Insurance Reviews

1. Applied for home and auto coverage, over the phone. The Agent used my branch's fax number, which he got on his own somewhere - not from me. as my chequing account number: Fail 1.
2. Insurance company agent after my call replaced that with my chequing account number, which I repeated and he recited perfectly: well, he sent in an imperfect number with 7 correct digits and 1 wrong one. Fail 2.
3. I was never consulted so knew none of Fail 2. In Dec., I got 7 letters in 10 days, 6 on 1 day, 4 that day had different pre-authorized payment figures for same policy; and 2 said policies were cancelled, 2 others sent within an hour of the others said cancelling was a mistake and policies were fine. 4 different authorization figures, 2 cancellations. 2 Renewals. 0 explanations. Fails 3 to 10.
4. Before a day had passed since the gaggle of mails. I called and the company said all was fine, numbers were fine, no problem - and, the corker, if more than 1 of the 4 assorted amounts were taken, I could check to see and just call back, and this would be returned at once. I called my bank and they said nothing got paid, the insurer had the wrong "transit" number. Fail 11.
5. 1 Feb., 4 months into the circus, the insurer called to inquire about Fail 11, and after 40 minutes, she tried a 3-way call, insurer, my bank, and me - which my bank says is not allowed with online banking. Now it was my job to check with my bank and then to see whether the insurer had things correct. That ate another hour. Fail 12.
6. Never did they call me back. I was back in the dark about (a) whether the insurer had the right transit and account number for CIBC, and (b) how much and how many payments had been authorized and/or sent. Fail 13.
7. So I surrendered. My bank was told the insurer had finished filing and been paid this same day. Hadn't they called me? Oh. I replied that I'd call the insurer to find out (a) and (b). My bank said that my decision should get me the answers I needed. Fail 14.
8. While on hold for many minutes, I tried to check my chequing account online to find out what of the 4 billings sent on the same day had been taken - but my online bank said they need an 8-digit account #, but my insurer only issued 7 digit account numbers. So I could not find out whether 2XX, 3XX, 19XX, or 21XX had been requested by that insurer - or all 3! - and w/o a personal call to Personal by me, the info apparently would never be known to me online, at least Fail 15.
8. 2.3 hours since my first call today, the insurer said the unaccountably brief digit count didn't count, no matter that my bank said it would not allow online registration for ANY 7 digit account numbers, least of all, I assumed, for an insurer, it had unceremoniously dropped after many buffs supporting it for CIBC customers. Fail 16.

My Resolution: I am moving home and car this month before the next Personal withdrawal date, and blasting CIBC for sending this nincompoopish company's name to me by mail, email, and investment advisor - then dropping it w/o a single word by email, mail, or call. The faulty transit number? I called Toronto and this was fixed by CIBC in, literally, 20 seconds. Getting should have never been a problem for a trained selling agent 11 weeks ago when he used a bank branch's FAX number instead of my chequing account number. 16 Fails, 11 weeks.
I am so out of here, as youngsters say.

I was with the Personal for 2 years with no accidents or tickets. They decided that I needed to pay the full year upfront or my insurance would be cut. So, I cancelled my policy and went with another company. I was charged almost 1k in fees for cancelling and they won't do anything for me. I was told the fees would be around 400 but I was willing to take that hit. I was not willing to take a 1k hit. Stay away from them. They are liars

Almost got killed a few weeks ago to no fault of my own someone ran a red and hit me at the intersection... deemed other driver's fault... The claim has been brutal... They offered a settlement on the phone and then told me to return my rental at the same time. My policy states vehicle replacement up to 1500 paying 69 dollars a month. Shows me a clause after the offer they have we have to return the car. A different amount was given first settlement... Not once asked me how I was feeling. So much more too long to write... I have referred many family and friends over 2huch are saying they will renew with other company...which I will be doing in May been a customer over 10 years with a clean record the stress they have caused has been crazy...

1. Extremely rude-behaved adjusters. Very unprofessional people take weeks to get back from adjusters.
2. Their website is down almost 360 days out of 365 days due to maintenance purposes.

I have serious questions from APEGA guys who have been promoting them.

I have had a claim with the Personal and I don't think it could have been handled worse. I emailed them every day for two weeks and they did not get back to me.

Claims are stressful, the least they can do is be responsive.

Raised my house insurance without any notification, and car insurance jumped $200 from a single car. Agent telling us this lied about our total cost, which was actually only our car insurance. Would not recommend!

My truck has improved OEM style suspension upgrades (no change in performance, no lifting, etc..), and insurance coverage was denied.
I was informed of this after spending much of my afternoon on the phone and on hold, while also having provided all my details.
It would be worthwhile for them to advertise the alleged upgrades on vehicles which they will not cover, rather than have you on the phone for hours before being informed that you had basically wasted your time.

After moving under a kilometre away my rate went up. By 70$ a month. When I called them the very short-tempered person who answered the phone informed me that I was being charged extra for having a ticket that I was told and confirmed previously that it would not increase my insurance rate. Previous to this whole experience my wife tried to cancel insurance on a car that we no longer owned and they would not accept this cancellation for over 2 months.

They gave me 6000 for a 2010 Subaru Wrx
Blackbook value 9000
Cheapest one in the dealer 10 000
The service representative told me we aren’t supposed to give you money for a new car
We are just giving you an estimated value