The Personal Insurance Auto Insurance Reviews

They do not listen to you and treat you unfairly

Worst experience ever with having a claim, my adjuster spent more time out of the office, never returned phone calls, didn’t follow up! And because of this I have a storage balance of over 5000, did the BBB and looking into a lawsuit! Asked for supervisor/ manager to call me back and nothing! But you bet they take my payments out each and every month! The Personal is a scam! And I have started to look for new insurance!

The personal is very stingy on providing/covering accident benefits even when you are not at fault or not charged in the accident. It has taken more than 8 months to pay out some of their accident benefit obligations. They are very slow to return phone calls and their adjusters avoid your questions or phone calls. They are terrible to deal with. Run to your next insurer.

I spoke to a customer service manager named Charlie, he could not tell me the exact reason why my policy increase by 444.00, even the numbers he provided did not make any sense. He said, "no one can give you an exact explanation..", there are so many factors that go into deciding a policy. No staff member could tell me or make sense of why my policy increased!

It is frustrating that I have to go somewhere else to get an affordable and a good policy, there is no loyalty. I had to reduce my policy coverage to keep my premiums affordable. Do no deal with this company, or any company that refuses to give you a break down of your policy and the differences in premiums year over year.

I had a MVA in July 2016; now 8 months later, I am still getting the roundabout and no answers except that they're still waiting for a police report. They told me processes change with the Police (they haven't, I work for the same city!!), then I was told that the July request for the report was done with another department due to "sensitivity", and was now just told that their payment for the police report requested in January wasn't received by the police and had to resend a payment at the beginning of February! I am making car payments for two vehicles but, because my car was a write off, I only have 1! Had to purchase a new vehicle to get to work at the end of September! This is an extremely unacceptable insurance company and WILL NOT be continuing with them. I have let union members know what's been happening and they have started cancelling as well.

This company has to be sued. I had nothing but nightmare with this company. I am not sure as to what legal action I can take against them. Their customer service is horrible and no one seems to know what they're doing. Stay away at all cost from them - they're evil!

Stay away!! These people will put you in your grave before they process your claim. The way they handle things is very stressful and nerve wrecking . We are going through hell and back. They won't return our calls. And when we get a hold of them after numerous messages, they dont give us any information. its come to the point where we have no choice but take legal action.!

Don't ever get your insurance with them. They will rip you off as much as they can. I changed my address and they charged me 100$ monthly, while another insurance company would charge me exactly 100$ less. Then if you try to cancel with them, they will charge you 500$, in other words, you'll be stuck with them and they will laugh at you. They are the legal robbers.

Took 1 whole month to process my car accident claim. Had 2 witnesses and they called them twice in that span. Ended with 50/50 fault. Got screwed with car rental as I eventually ended up owing $1k. And the adjuster had the courage to ask why I rented a car, to which I reply "I needed a car for work!!!" They undervalue my car by at least 3k but just happy I was able to get my money for this company. Worst company ever!!! Do yourself a favour, go find another company. I wouldn't come back with this crap company even if they paid $10k+ Or whatever amount. Just plain bs. Just want people to know. Stay away!!!

Was rear ended at traffic light in my 2012 dodge caravan. Was persuaded to send vehicle to preferred shop from Personal. Three weeks later get car back, AC does not work and large discoloration where evaporator coil is located in rear quarter panel. Returned it to body shop who says they never painted panel and adjuster says AC unit was broken before accident. Claims rep tells me I haven't used AC this year (spring) so it must have been pre-existing problem. I have all my service records from dealer, nothing about broken AC unit. Unbelievable. Now I will file complaint to Insurance Ombudsman of Ontario.