Wawanesa Auto Insurance Reviews

May 25 2004 i was rear ended at a red stop light. Almost 13 years later I suffer from chronic pain from nerve and muscle damage, whiplash, anxiety and depression. I visit a pain specialist once a week to get some pain relief from nerve blocks. I paid my insurance on time and yet when I needed them the most, they weren't there for me. We pay insurance for this reason and they let me down. I am here to help others by telling them about my experience. Please read reviews, do your homework before signing any contracts - I wish I had. Wawanesa has lots of bad reviews so take your time and find the best. Sometimes saving money isn't always the best way. It's how Wawanesa gets people to sign because of lower rates.

Wawanesa- The insurance company you would choose ONLY if your looking for a low rate and no help whatsoever.

If you choose this company you better hope you don't get into an accident. They are no help and I had to keep calling repeatedly for my claim.

The staff is also very rude and unprofessional.

The one and only reason these people are still in business is due to their low rates. You get what you pay for

I had an accident hitting a cow on hwy, Wawanesa was terrible to deal with. I am a senior and had full insurance but when I got done I still owe 6000 on my car and can't buy another because of the debt..it was late at night and a black animal. People have been telling me since this is worst insurance to have so it's my duty to tell all who read these. Thanks^

On Sept 15,2015, my 86 year old dad was hit by a truck when he was on a crosswalk on his handicap scooter. The RCMP established that it was the drivers fault. Easy case, right? Wrong! After trying to deal with Wawanesa for months and getting one small cheque, we are having to take them to court to get a settlement. This is now 13 months since the accident and Wawanesa says it needs another 5 months just to ask my dad some questions.
My dad has paid insurance for some 66 years and has very seldom made a claim. Now when he really needs it and should totally be paid, he has to pay a lawyer to sue Wawanesa!
So wrong! My advice...do not use Wawanesa for your insurance!!
I am pulling all my insurance from Wawanesa and taking it elsewhere!

I got in an accident in Jun 2016. It was a collision caused by firefighter truck. Police report says that I am not guilty! Wawanesa insurance adjuster tried to run away from their contract duties, by ignoring and trying to get excuses for not paying to property lost cost! One is clear for me - regardless of my past experience with many other insurance companies: Wawanesa is one of most crooked Companies around. Just scamming is their kind of work. Just realise that getting insured by "that" company is being hooked by their "cheap" rate. You have to realise there is no insurance at all, if you are in trouble. Stay away from that company "1000 miles" away!!!

Sure, the rates may be cheap but there's no peace of mind in relation to their service. Read below for an explanation:

In 2012 I got into a vehicle accident and filed a claim that day and provided a claim number. I was told I would have an adjuster contact me in 72 hours. About a week went by with no update so I gave them a call again only to find they had no record of my previous claim and needed me to file a claim all over again. I was told again that an adjuster would be in contact with me in 72 hours. So I waited.

A few weeks go by and I'm getting notified by the other party's adjuster that the other party has contacted a lawyer as they believe I'm not cooperating. I panic and call again. Shockingly, they have no record of my claim. Again.

So submit a claim for the third time, and because it's been escalated I was told someone would contact me within 48 hours. In true Wawanesa fashion, I don't hear back until I hound them for an adjuster. Finally, the glorious moment happens where they got me and adjuster and the issue was wrapped up in less than a week.

I go on with my life, thinking everything is OK, and then nearly two years later I get an email from a lawyer saying they need my address to serve me a civil lawsuit. I panic. How am I going to afford a lawyer? What is going to happen to me? What am I supposed to do? Will Wawanesa help me seeing as I was insured with them at the time?

I gave them a call and spoke with someone who let me know "Oh, we've known about this litigation for awhile and even hired a lawyer to represent you. I'm sorry we didn't tell you (not that I was the main defendant in the case or anything) and we'll make a note to follow up with you every few months".

As you can imagine, I have a hard time trusting them for their word. So, I keep an eye on the case online. I see the occasionally update from my lawyer (a person I had never met and didn't try to contact me at all). Documents get filed, progress is happening. Then it comes to a standstill on September 17th, 2015.

I spent the next 10 months chronically checking for updates on the case and wondering when my life can keep going. I'm holding off on job applications and house applications because I don't know what is going to happen.

People are busy and litigation can take years, but it got to the point where I finally needed to know what was happening. I emailed the lawyer I had never spoken with to see if he knew who I was and what was happening. To my surprise, the whole thing had been dealt with almost a year before. But again, no one decided to tell me. Not like I was involved or anything.

So, in closing, I do not recommend this company. They don't seem to understand that when something terrible happens and you need your insurance (that you dutifully pay for), the smallest things, like keeping your word and providing updates when things get scary, actually matter.

I got in the accident 2 years ago, every time I call they say, your file under review. I'm paying for the car, which I'm not driving for 2 years.

IF YOU ARE LOOKING TO GET INSURANCE, DONT SIGNED WITH THIS COMPANY.

Lying. Manipulative. Greedy. Disrespectful. Avoid Paul S. and Sherry H. Their famous last words: "You have to fix your issues first."
Wawanesca Insurance= that bad insurance company your friends and family have warned you about.

Have had the worst experience with them. I got in car accident back in August. I was hit from the back. I got kathleen as my adjuster she is very oblivious. Ignores calls, emails, messages. I asked if I go to physio will I be covered. Countless times I was told yes! Today I get mails saying they don't approve. This is the worst insurance company ever. Avoid them!

These people are jokes, I had an incident where a confused semi truck started backing up at a 4-way stop intersection in a residential area, he didn't see more or hear me sound the horn I had to go into reverse, I checked behind me and it was all clear so I start reversing, I feel a slight bump and sure enough another car snuck in behind me. I gave him my information and he bailed pretty quickly. No damage to either vehicle. I called Wawa immediately after to notify them of the incident. One week later I get a call from my adjuster, Kathleen asking for my side of the story. Fast forward almost a year later and my insurance has jumped up 1500 dollars and yet the driving record is still rated a no collisions. I contact the broker and they got me Kathleen's contact information, I give her a call and naturally she isn't picking up so I get in touch with the next available adjuster and I'm informed that buddy boy filed for a claim of 1200 dollars and it was all finalized. I asked for proof that my vehicle had done the damage, I asked what was damaged, why wasn't someone sent to look check out my car and more importantly why wasn't I or my broker contacted in regards to this happening, none of these questions were answered and Kathleen is actively avoiding my phone calls and not returning my messages. My mom set me up with Wawa because they had the cheapest rates, I'm still really young and new to driving, I've never had a claim put against me so I really don't know what to expect. From what Brokerlink and more experienced drivers are telling me they needed to send an appraiser to take a look at my car as well to make sure this wasn't a fraudulent claim, they needed to continue contact with me and inform me on everything that is happening, more importantly they needed to actually answer my questions which still remain unanswered. I have found insurance companies that have been able to offer me premiums that are 1300 dollars cheaper with the collision under my belt. These people are crooks and would screw over their own mothers if they had the chance. Parents, if you are helping your children for auto insurance please avoid Wawa, many other insurance companies offer collision forgiveness which is fantastic for new drivers, Wawa does not offer such a thing and will destroy your child's driving record if they are involved with an at fault collision. Go for AMA.