Wawanesa Auto Insurance Reviews

I've attempted to open two claims here and was mortified with the experience. The first one, I was side swiped while in the right lane on the highway, by someone who was in the passing lane trying to get in who failed to check her blindspots. I exchanged info and reported to my broker right away. The lady told the story that I was getting over and hit her. Nearly impossible as it was merging so her lane HAD to get in. A field adjuster went to see the location and came back with it being 50/50 since the stories conflicted. I was so confused how they were calling this 50/50 when her lane was ending and she was merging into mine. Not to mention she was elderly. They wouldn't even take statements from my passengers since "they aren't witnesses." I work in insurance and we always take statements from all passengers. Really skepctial of their claims process. I withdrew the claim as I refused to agree on 50/50, and she ended up doing the same. I was also involved in a single vehicle accident this fall where I hydroplaned while driving in a hail storm. After reporting to my broker, she advised me not to submit a claim since they would likely jack my premiums up and it would cost me more in the end. Like I said, I'm in insurance, I see total loss accidents happen all the time. It always bugs me not knowing what they would'ved appraised my car at ACV. I ended up settling for selling it as is on Kijiji and losing a ton of money, I'm sure. Needless to say, I'll be switching companies after my renewal in Novemeber. This forum just reassured me how awful Wawanesa truly is.

We had the worst experience with Wawanessa due to the agent who was handling the claim. Her name is Sue and she should not be in customer service. Claim was not at fault, the other party's insurance should cover all the costs so we would expect that for the services we are paying, the agent would get on the job and make the arrangements. Sue failed to do so, my husband missed work because the rental wasn't arranged, we ended up taking the car in to the nearest shop and ended up paying for HST. No one explained how this works, what happens if...we felt like hiring a lawyer to have him/her work for the other party using our money. We are looking for another company. Company should provide customer service courses for agents like Sue...but from what I am reading about the company...I don't think anyone cares...

This company is THE worst. Not extensive but I discovered why after a reclamation they do their best to avoid to pay, they will lie to you on the phone. Don't ask for a manager, same thing... And I put 1 star 'cause I wasn't able to put 0

This company is the worst insurance company, do not get Wawanesa. Johanne M, Christy, and the senior manager lied and deceived me into releasing my car and did not provide promised service. This is a bad company, the adjusters are liars. They took my car and sold it at auction because they did not want to repair it. If anyone wants a proof, I have it. Do not get insurance from Wawanesa, they are fraudulent and liars. The people who work at Wawanesa are dishonest and have no humanity.

Terrible company. 30 years and only 2 claims. 10 years ago Wawanesa stuffed me with 100 % fault for a lane change I was making where another driver ran a red light on a left hand turn and drove right into me. And i had a witness - a Canpar courrier stopped and gave me his card because he saw it happen. Wawanesa didnt ever bother to contact him! Then terrible treatment last December. I was rear ended while I was stopped at a red light. No fault right? Wrong. Throughout the claim I had the sinking feeling that Wawanesa and the adjuster Nicole in Grande Prairie - not even in my same City - were working on behalf of the other drivers insurance company. I am 1000.00 out of pocket! I am definitely leaving them after reading reviews posted here. Run people Run from theses people.

i had a claim 2 1/2 years ago they did not cover the towing of my car to the garage
I got a rental car for a while (my deposit I only got it back 3 months later after all the calls an complaints)
after that my insurance rate keeps going up.
When I called to find out why, the agent was told me about cars in the area being at risk and I should moved...
I moved I save 70$ the 1st year... after that it just keeps going up...
the rate was low at 1st but then got a little too crazy...
I found a better deal with dejardins

I was going to hold off on writing a bad review, but after yesterday's experience I have had enough. I was in an accident a few months ago where I was making a right hand turn and was hit by someone who switched lanes in the intersection. Right from the start I experienced awful and callous customer service. My adjuster told me in our initial call that I was probably at fault; this was before she even looked into my case. I was never given any information on how to get a rental car while my car was in the shop. After a week of her ignoring my phone calls and emails, I called her supervisor to complain. He was surprised that I hadn't received a rental car and promptly ordered me one (though that wasn't supposed to be his job).

About a month after the accident I got my car back. However, the body shop or the appraiser hadn't done their due diligence and I found out the hard way that my radiator was broken and had not been assessed and fixed properly. So back to the shop it went. At the time, the shop told me it should have been a write off.

Fast forward a few months and the transmission line popped off, leaving me stranded in a parking lot. The body shop again said the car should have been a write off but paid to have the problem fixed.

Yesterday my car died AGAIN, and I think it's due to the transmission damage caused by all the fluid leaking at once. I now have a car that is not driveable in the middle of a cold snap. It's so fun walking to the bus stop. I should mention that I never heard from Wawanesa after they approved the initial repair on my car. I had to find out from a broker at State Farm that I was declared 100 percent at fault for the accident.

A loyal customer for 10 years, with this being my first ever claim, and this is how I was treated. Do yourself a favor and stay far, far away from Wawanesa. The money you save on your monthly insurance will all be spent on keeping your car on the road after you make a claim with them!

Do not even think about getting your insurance with this scam company. Not only I did not get a penny for my written off car after an accident but they wouldn't even tell me why. I was told to deal with Carol ( I don't remember her last name. Her extension is 7820). She never answered my questions clearly, was always going around the bush, never called me back as promised and lately does not even answer my calls. It has been more than two years after the accident and they have not done anything about it.
This is one of the most disappointing experiences in my life.

I had accident in July 2016.
where a cyclist turned left into my car stopped in a parking lot entrance. Wawanesa did everything in their power to try and hold me liable for this. The claims investigator was completely unprofessional made up her own version of what could of happen and payed no attention to the evidence and police report. She had first placed me 100% liable and didn't even tell me, I found out when my policy renewed and made several phone calls trying to track her down. SHE DIDNT even read my statement before making her decision (totally disgusted with that) I then started to complain and she come back and changed her mind but still placing me 50% liable and wouldn't admit she made a mistake. I would continuously ask how she had evidence or what I did wrong to even place me 50% liable for this accident. She would ignore me and not answer my questions. She was cocky and rude and would lie and make up things as if I were stupid and like it didn't matter what I thought because her decision would be the only one that mattered. She neglected to get video surveillance that was available but by the time I was made aware that wawanesa had placed me at fault for the accident it was too late and the video was erased after 60 days. She had went against the police report saying I entered the roadway and hit the cyclist. I can't believe this is even legal??? I'm hoping that the company mediator is human and not a wawanesa robot and can see how wrong this is to do to people and fixes this. Every made up story this lady makes I prove wrong with evidence and she won't accept it she even accused me of what she thought happened today through email.
I pay 1,200$ more a year now because of this and have this on my record and I drive for a career. I so regret taking that cheaper rate now.