Wawanesa Auto Insurance Reviews

I am a US citizen, female travelling alone on a road trip in Canada. My car was broken into, windows broken, and all my belongings and passport and money was stolen. I called Wawanesa immediately to report it. They said it was a glass only claim because they don’t cover anything but just the glass. I have been on the phone with Wawanesa every day since then, for 5 days. I call the US Wawanesa to help me and they say they can’t help me because I am in Canada (they cover Canada), so they give me the Canadian Wawanesa number to call (Wawanesa is a Canadian company), I call them and the representative actually angrily hung up on me after telling me that I was not his problem because I have a US policy. I call the US side back and they also say they cannot help me. And this has been happening for 5 days while I am SLEEPING IN A CAR WITH NO WINDOWS, while it rains and I am open to being physically assaulted. If anything happens to me, it is WAWANESA FAULT. There have been some kind and understanding phone representatives, but still after 5 days NOTHING has been done. I keep continually being volleyball’d back and forth between the Canadian and US Wawanesa claims Departments and no one will help me at all.

I generally pay yearly to have that bill out of my way, this year I had extended bills so I decided to split the bill, I paid half, then a quarter and the final payment which states right on the form they provided says Aug. 3rd, and they wanted the payment a month after I paid the first quarter of the last half, I paid more to bring down the final payment. They don't seem to honor their own agreement papers. I tried talking to them, but they won't budge, I have other small-time debts to pay, so not paying till the due date "they" wrote down.

I was backed into while I was in a meeting. My shop kept my car for three whole months and when I finally got it back half the ordered parts weren’t even on my car, barely any of the damage was actually fixed and they refuse to do anything. They paid the shop a month and a half before I even got my car back and now they’re telling me to take it up with the shop. No one I call from there will budge to figure out a fair solution all because someone backed into me while I was in a meeting.

Had my Truck Stolen recently. The claims process was an absolute nightmare, the adjuster felt her only role was to watch from the sidelines and deny expenses, not helping me through the process, no consultation, no helping deal with the Autobody shop, could not even reach her by phone. Always had to e-mail. My truck was gone for 3 months for repair and came back with a list of issues that I needed to "deal with through the Autobody shop" or fix myself. I was paying insurance for 2 specific reasons 1)to get me back to the place I was before the event 2)to have a helping hand when I did have an issue Instead I got a distant accountant. When I asked to dispute claims items that decided by her with no agreement or consultation with me, I was told here's our dispute mechanism- hire your own appraiser and they can fight it out with ours. Good luck making that work for you. By the way the Appraiser was also terrible, the shop evaluated that my truck needed a batch of Front end work that it did not need (have pics to prove), instead of maybe actually taking a look he just reported to the adjuster only and they agreed to disallow the work meaning no mechanical work was done at all. I got back a truck with a large list of repairs and less functionality. On top of that, I have to deal with the shop warranty process with no help. Stay away from this company!

I submitted a claim that night when I was involved in a collision. It was the other's party mistake. He admitted it but he just gave me his business card and asked me to call him. So I called the 24/7 claim line and everything went fine, she asked me to call the next day to notify them if I am able to drive to an auto body shop. So I called the local Edmonton phone line for claims and then the lady answered the call, I just called to notify them that I am ready to go for a free estimate but this lady was very RUDE very very RUDE. Instead of asking me how am I, after saying that I went to a hospital because of a stiffed neck and my back hurts, she just kept asking me what is my speed at that time? Seriously? I already submitted a claim and already told them what happened and she is keeping asking me about what happened and my speed? THIS IS A VERY BIG MISTAKE PAYING THIS COMPANY. I wish them removed from this industry. Very rude people and the only thing they know is to collect money from you. If I can give a negative star, I will!

Horrible service. Horrible prices. All in all...horrible insurance company who does not care about their clients.

Horrible customer service, unprofessional, misleading and lying in my request on the phone, many rude people at customer service, but Adeline D was the WORSE. Finally, I got to speak to the only gentlemen who clarified the issue, but just a person can't represent such a horrible company.

I was paying a ridiculous amount for insurance and did my diligence on my coverage. Was in an unfortunate accident due to black ice and no other vehicle other than myself was involved. I was covered for full medical but they neglected to advise me on the process at the time of purchase as to what coverage would be if I hit an object. No coverage for that and I accept that as a learning curve on my part going forward when dealing with insurance companies. Wawanesa said they would contact me about my claim number for medical and assign someone to my case. That person NEVER ONCE contacted me. I called back many times and sent emails, to a point now where NO ONE is getting back to me. This company has no problem taking your money but when you are actually a good driver and you are hurt due to weather accidents with the full medical coverage, they will avoid you so they don't have to pay anything out and wait for your time to expire. NOT IMPRESSED. They are also very bitchy on the phone and in email - they have no clue what customer service is. People need to remember we are all people at the end of the day.

The insurance is not fair.Her name is Angela B and she should not be in adjuster claim. She did not protect customer (maybe both of us have same insurance company) and did not listen or follow the report. My story - I check my back up camera and begin to reverse slowly. At the point, I notice my neighbour reverse coming outside her garage. My vehicle half of my driveway and on the street. I continue to look at my camera, I stop as she's getting closer. I hear a beep from my cars safety system. She did not slow down reversing, I honk my horn. She did not stop and processed to hit my vehicle. I get out to the car, this lady said she did not see my vehicle, she was late for school and gave me her number and said: "call later". I talk to her and she admits her fault in front of my dad. But she can afford my damage cost, she said she would like to pay me half a damage. I said no and want to let the insurance decide. After 2 weeks, insurance respond to me 50/50 fault, which makes me upset. If someone is looking for the vehicle insurance, please keep away from this company/or don't use this adjuster.

I can say - The worst insurance company ever ever ever!!! When I got insurance from them and signed all papers I told them I prefer to pay more for my insurance but I want service. And what I got now after one year - 0 service, very very slow, and very poor coverage!!! My question - what I paid money for??? Definitely will change to another insurance as soon as possible!!! PLEASE STAY AWAY FROM THEM!!!