Wawanesa Auto Insurance Reviews

3 weeks ago we went to the local broker...got all set up, even was given our temporary slip. We then went and had our car plated (we just moved from another province) which we could not do until we had Alberta insurance. THREE WEEKS later we get a phone call telling us our policy is being withheld due to an outstanding balance owing to another insurance company until it is paid (we were not aware of this owing but neither here nor there in this matter... so long story shortened... we got insured (or so we thought), they allowed us to drive around not knowing that they had put our policy on hold for 3 weeks! What if we had an accident or just got pulled over??? We would be in big trouble and it would be their fault! Not impressed at all. This should have been told to us way sooner than 3 weeks. At this point, I don't understand how they can legally even do this

Avoid this company if you have another option. Both claims I made were real fights to get any service. Took well over a month for them to even start the process and when they did they valued the vehicle at exactly half of what VMR and Blackbook valued it. They tried everything to get out of paying and claim they value was less because the seats are dirty and it needed cleaning. Well after hitting and approach and landing hard everything was dusty. I will find another company and recommend everyone to do the same.

I've attempted to open two claims here and was mortified with the experience. The first one, I was side swiped while in the right lane on the highway, by someone who was in the passing lane trying to get in who failed to check her blindspots. I exchanged info and reported to my broker right away. The lady told the story that I was getting over and hit her. Nearly impossible as it was merging so her lane HAD to get in. A field adjuster went to see the location and came back with it being 50/50 since the stories conflicted. I was so confused how they were calling this 50/50 when her lane was ending and she was merging into mine. Not to mention she was elderly. They wouldn't even take statements from my passengers since "they aren't witnesses." I work in insurance and we always take statements from all passengers. Really skepctial of their claims process. I withdrew the claim as I refused to agree on 50/50, and she ended up doing the same. I was also involved in a single vehicle accident this fall where I hydroplaned while driving in a hail storm. After reporting to my broker, she advised me not to submit a claim since they would likely jack my premiums up and it would cost me more in the end. Like I said, I'm in insurance, I see total loss accidents happen all the time. It always bugs me not knowing what they would'ved appraised my car at ACV. I ended up settling for selling it as is on Kijiji and losing a ton of money, I'm sure. Needless to say, I'll be switching companies after my renewal in Novemeber. This forum just reassured me how awful Wawanesa truly is.

We had the worst experience with Wawanessa due to the agent who was handling the claim. Her name is Sue and she should not be in customer service. Claim was not at fault, the other party's insurance should cover all the costs so we would expect that for the services we are paying, the agent would get on the job and make the arrangements. Sue failed to do so, my husband missed work because the rental wasn't arranged, we ended up taking the car in to the nearest shop and ended up paying for HST. No one explained how this works, what happens if...we felt like hiring a lawyer to have him/her work for the other party using our money. We are looking for another company. Company should provide customer service courses for agents like Sue...but from what I am reading about the company...I don't think anyone cares...

This company is THE worst. Not extensive but I discovered why after a reclamation they do their best to avoid to pay, they will lie to you on the phone. Don't ask for a manager, same thing... And I put 1 star 'cause I wasn't able to put 0

Awful customer service! Right from the start speaking with my customer service rep has been such a hassle. I called to inquire about adding another vehicle to my policy, she gave me one quote and then finalized it, to tell me later, after my daughter was added, that it will be more expensive... Calling numerous times, not being able to get any answers, always around the bush... Very frustrating, I don't understand the kind of customer service that is being provided.. I found another company and I will not be ever using their services. Ever.

This company is the worst insurance company, do not get Wawanesa. Johanne M, Christy, and the senior manager lied and deceived me into releasing my car and did not provide promised service. This is a bad company, the adjusters are liars. They took my car and sold it at auction because they did not want to repair it. If anyone wants a proof, I have it. Do not get insurance from Wawanesa, they are fraudulent and liars. The people who work at Wawanesa are dishonest and have no humanity.