My auto collision claim experience
by RachelleW4 on Jan 23, 2024
5 out of 5 stars
Car Insurance Reviews
Wawanesa Auto Insurance Reviews
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(127 reviews)
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I paid for rental car replacement on my policy however the two companies they use for rental cars Enterprise and Hertz had no vehicles. I found my own rental car they refused to pay the rates and offed me $22.00 a day for Uber which would not even get me out of my neighbourhood. Save yourself the Mental Distress of dealing with thise IDIOTS and find a company that offers better customer service. I will be filing a lawsuit for loss of wages, mental distress and acting in bad faith.
Very bad service. Can not communicate with them. Leave as many messages as you want. Nobody will call back.
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If you are in an accident, they will not help you, they will scam you into signing wrong forms so they don’t have to pay, they will not cover what is prescribed, they will take months to reply, you will never be allowed to speak to a supervisor, you will suffer more than you ever thought possible. Even lawyers can’t access a supervisor after 2 years. They will never have your back. Stay away from them if you care about anyone who rides in your car.
If you ever have an issue (and it’s insurance let’s not kid ourselves, you will have an issue), this company is terrible to deal with. My claim experience was good however I believe that was due to a good staff member and not a good company. I am now over 4 months trying to get someone in management call me back. I have resorted to contacting the Ombudsman and even then they have limited ability to help. Pick a company that you can deal with directly and not a “broker”. Brokers used to be the way to go, they were your middle man for contact however brokers now are really just a means to a sale and a buffer between the customer and company!
I was recently involved in a collision.
My adjuster helped me at Wananesa.
She advised me of all the steps to complete and got me in a rental right away. I was also list of many different centers to take my vehicle close by. All the paperwork on each end was all taken care of. I felt like I had to do almost nothing and had absolutely everything taken care of for me. I am greatful for this experience. Thank you!