Wawanesa Auto Insurance Reviews

very argumentive with me regarding a claim making me feel like some criminal with a claim under 1000.00 and no police required.rates were doubled

I made a claim with wawanesa for hail on my brand new car. I was told multiple times to just continue to drive the car even though the windows were broken. I have had to make so many phone calls and no one answers the phone or returns calls. By far the worst customer service experience I have ever had. What's the point in having insurance if they won't help you when you need them?

I had called to get a quote for a new auto insurance rate because I was moving from the city to a small town and my broker was busy. I wanted to compare quotes so I called the main office to get a quote before they closed (it was a Friday and I didn't want to wait until Monday for just a quote) "Someone will call you back shortly" was the only reply I got; I never got that call. My broker called me on Monday and I flat out said I wanted to cancel my insurance because I found a better rate. He tried to suggest finding comparable rates with them but I refused and cancelled my insurance. A few days later my online banking showed that they took the money out (there wasn't enough so it was reimbursed and I got charged $45 for insufficient funds). I called to ask why they hadn't informed me that the cancellation process took a while before being put into effect "I'm sorry, you should've asked directly if that was your concern". After angrily hanging up on them, I left it. A week later I am being charged a $45 insufficient funds fee AGAIN because apparently "customer satisfaction" means that they do not inform clients while cancelling that they should expect the process to take a few weeks and the charges may still continue. "Wawanesa Insurance is committed to providing superior products and service for our customers." that's the first statement under their Customer Satisfaction section and it's nothing but a lie; I have now paid $90 due to their extreme lack of customer satisfaction values.

I was struck by a driver no fault to my own., My vehicle had 55% total damage. Wawanesa stated my vehicle is deemed repairable. It took the shop they recommended over 30days to repair the vehicle given the extent of the damage. Even the shop repairing the vehicle suggested the vehicle be a write off. I was dealing with an adjuster who had me bring the vehicle to and from the dealership for additional repairs, to the point where the dealership no longer wanted to service the vehicle. I had made a list of issues with vehicle after the repairs to find out that A. i will not receive a rental vehicle for those repairs, and B. the repairs needed will be review to determine if accident related. My vehicle is a year old what else could of caused structural issues to the vehicle other then the accident.

terrible customer service, they don't understand anything and won't listen to anyone. After 1 accident my insurance was raised by almost 400 bucks and when I called them about it, their solution? Pay the 400. I called to ask why and that's the solution they gave me. A child couldve given me a better solution than that.They have no common sense and have a stupid policy. Go to any other insurance, you won't have as many problems as you would with this one. Freaking worst company ever. Since I can't give you 0 star, feel satisfied with 1 star.

I had Wawanesa as an insurer and received a back injury in a car accident when another driver ran a red light and crashed into me. Since then they have been a pain to deal with. They are impossible to reach, ignore or lose medical receipts so you have to resubmit the expense and deny any tests or treatment plans to help you recover. But they take your money quick enough. Delayed paying out on car which was a right off and took forever to get income replacement benefits. They offer minimal coverage for treatment and refuse all tests so you have to pay for them. They then send you to their specialist who no matter what your doctor, independent tests and treatment reports show he will tell you and them that you are able to return to work. All this to reduce the settlement since they say you can work or force you to settle for less since they refuse to pay any more benefits or treatment or for pain medication. So basically you have to apply for Ontario Works which does not work if you have a spouse earning their minimum cutoff, ODSP which takes months and is always denied at first or Canada Pension Disability which also takes months. So in meantime as a divorced dad with no income my children do without child support, and you become delinquent and FRO suspends your licence. Or you can attempt to go to work and if injured or aggravates your injury you are not covered by WSIB for pre existing injury, Wawanesa cares nothing about their customers, just putting money in their pocket.

I was rear ended by a Wawanesa insured driver in June 2014. Over 100 emails later, the claim process goes on & on & on... Claims are deliberately delayed, and they tell YOU to research values and to go all over town to get them multiple estimates (until you bring them a low one that they like).

I have a bad experience with wawanasa auto insure , I lost lots money..they offer me a 170 dollar policy and I signed their papers, two weeks after they told me to pay 280 dollar per month ,they charged 2 months payment right away and I send a cancellation letter but they didn't accept they r still taking my money . they r really cheating me .............so never truest these guys

Was in an accident. Insurance was fully paid and no licenlicense suspensions so basically no reason for Wawanesa not to cover the damage. Worst company to deal with!! Spent hours on the phone everyday with no explanation as to why they were not paying for the damage. This went on for over 2 months!! Car rental expired after 2 weeks so no car for a month and a half!!! They finally paid the damages with an apology. Worst experience ever!! Just switched and I am now paying less than half the rate of Wawanesa so they over - charge too!!!

I have been with Wawanesa for 10 years. Never had a claim until this last year due to hail. Now I am jumping through hoops, being told different crap by different people, saying I need to talk to someone else, none of which ever returns phone calls. I will be changing all my insurance over to a different company as soon as I get this headached figured out.