Wawanesa Auto Insurance Reviews

If I could rate a zero, I would. Two double payments taken, issued two sets of pink cards with vehicles we haven't had for months. And when asked about how they were going to credit us or refund us, I was told by Alma, the Edmonton underwriter, that amending would take too long and potentially cause me more grief because they are different vehicles... which are supposed to cost me $200 less a month than what they keep taking.

Terrible Claim Service!!! NOTHING has happened with our not-at-fault vehicle accident claim from 4 MONTHS AGO!! They sent an "adjuster" to take pictures of our vehicle, and they never even opened our hood to look at the most important components of our vehicle! The adjuster seems to know more about the damage to our vehicle than our mechanic who has thoroughly inspected our vehicle and found extensive damage. This is by far the WORST COMPANY I HAVE EVER DEALT WITH altogether. I cannot stand anyone that contacts us. Literally, have nothing good to say about this insurance company.

I was paying a ridiculous amount for insurance and did my diligence on my coverage. Was in an unfortunate accident due to black ice and no other vehicle other than myself was involved. I was covered for full medical but they neglected to advise me on the process at the time of purchase as to what coverage would be if I hit an object. No coverage for that and I accept that as a learning curve on my part going forward when dealing with insurance companies. Wawanesa said they would contact me about my claim number for medical and assign someone to my case. That person NEVER ONCE contacted me. I called back many times and sent emails, to a point now where NO ONE is getting back to me. This company has no problem taking your money but when you are actually a good driver and you are hurt due to weather accidents with the full medical coverage, they will avoid you so they don't have to pay anything out and wait for your time to expire. NOT IMPRESSED. They are also very bitchy on the phone and in email - they have no clue what customer service is. People need to remember we are all people at the end of the day.

The insurance is not fair.Her name is Angela B and she should not be in adjuster claim. She did not protect customer (maybe both of us have same insurance company) and did not listen or follow the report. My story - I check my back up camera and begin to reverse slowly. At the point, I notice my neighbour reverse coming outside her garage. My vehicle half of my driveway and on the street. I continue to look at my camera, I stop as she's getting closer. I hear a beep from my cars safety system. She did not slow down reversing, I honk my horn. She did not stop and processed to hit my vehicle. I get out to the car, this lady said she did not see my vehicle, she was late for school and gave me her number and said: "call later". I talk to her and she admits her fault in front of my dad. But she can afford my damage cost, she said she would like to pay me half a damage. I said no and want to let the insurance decide. After 2 weeks, insurance respond to me 50/50 fault, which makes me upset. If someone is looking for the vehicle insurance, please keep away from this company/or don't use this adjuster.

Avoid this company if you have another option. Both claims I made were real fights to get any service. Took well over a month for them to even start the process and when they did they valued the vehicle at exactly half of what VMR and Blackbook valued it. They tried everything to get out of paying and claim they value was less because the seats are dirty and it needed cleaning. Well after hitting and approach and landing hard everything was dusty. I will find another company and recommend everyone to do the same.

On Friday 29th December 2017, at 12: 30, I discovered that the front bumper of my Mercedes Benz ml500 vehicle was badly damaged and the radiator antifreeze fluid was leaking, while it was safely parked on the roadway on West Broadway, H4V,2Z5, Montreal, Q.C. Immediately I was told by a neighbour who witnessed the accident/hit and go, that it was done by a Canada Poste van. On my windscreen, I saw a Canada poste business card with information and contact numbers. I immediately called and contacted my insurance Wawanesa for advice on my next step. I then contacted Canada Poste and the Supervisor acknowledged the report of the accident, and she asked me to come at the poste for all the information, including the driver, pertaining to the accident, which I did. At about 15:05 hrs I went to the Wawanesa office at 8585 bouls Decarie, Montreal. Q.C to file a claim. The person opening the claim did not even told me her name, but started. When she was finished taking down all the information she needed, I asked her if I am entitled to a replacement/rental since I have to go get my kids from daycare and do my other personal stuff using a vehicle since that I am not responsible, nor liable for the accident, and he replied, NO, 1. BECAUSE THE POLICY IS CHANGED. I disputed it because over a year ago, I had a similar accident when I was not responsible and under the same policy, within less than an hour, I was provided with a rental. I then requested to speak to a supervisor, at this time I called Wawanesa, and I was advised that I was entitled since the car is not operable and I am not responsible.She came back and told me that the supervisor said 2. IF I NEED A RENTAL I MUST GO GET A CREDIT CARD AND RENT THE VEHICLE MYSELF. I request again to speak to the supervisor. Minutes later a lady came and said: "Can I help u?" She continued to say, 3. WHATEVER THE CLAIMS AGENT SAID TO ME BEFORE IT IS THE SAME THING SHE WILL SAY TO ME. She did not even told me her name too but added that 4. the accident is not investigated as yet 'cause the inspector has to come on next Tuesday or Wednesday 2nd or 3rd, January 2018 to inspect and evaluate the damages. So I asked her who is really lying, and what will happen to my kids and myself from doing my daily stuff without the usage of my car. She now told me that 5. ALL THE CAR RENTALS ARE CLOSED. She then told me 6. TO LEAVE THE BUILDING, SINCE OUR BUSINESS WITH ME IS DONE, WHILE STANDING NEXT TO A MUSCULAR WHITE MALE. So, to avoid any further physical action being forced on me I pick up my documents to leave. The supervisor said to me 7.TO TAKE A TAXI OR A CAB. I said to myself that I was treated like this just because I was a Black man.I will take this matter as far as it can go, for the world to know that Racism is at every level and the sickness of it needs to be rotted out.

I've attempted to open two claims here and was mortified with the experience. The first one, I was side swiped while in the right lane on the highway, by someone who was in the passing lane trying to get in who failed to check her blindspots. I exchanged info and reported to my broker right away. The lady told the story that I was getting over and hit her. Nearly impossible as it was merging so her lane HAD to get in. A field adjuster went to see the location and came back with it being 50/50 since the stories conflicted. I was so confused how they were calling this 50/50 when her lane was ending and she was merging into mine. Not to mention she was elderly. They wouldn't even take statements from my passengers since "they aren't witnesses." I work in insurance and we always take statements from all passengers. Really skepctial of their claims process. I withdrew the claim as I refused to agree on 50/50, and she ended up doing the same. I was also involved in a single vehicle accident this fall where I hydroplaned while driving in a hail storm. After reporting to my broker, she advised me not to submit a claim since they would likely jack my premiums up and it would cost me more in the end. Like I said, I'm in insurance, I see total loss accidents happen all the time. It always bugs me not knowing what they would'ved appraised my car at ACV. I ended up settling for selling it as is on Kijiji and losing a ton of money, I'm sure. Needless to say, I'll be switching companies after my renewal in Novemeber. This forum just reassured me how awful Wawanesa truly is.

We had the worst experience with Wawanessa due to the agent who was handling the claim. Her name is Sue and she should not be in customer service. Claim was not at fault, the other party's insurance should cover all the costs so we would expect that for the services we are paying, the agent would get on the job and make the arrangements. Sue failed to do so, my husband missed work because the rental wasn't arranged, we ended up taking the car in to the nearest shop and ended up paying for HST. No one explained how this works, what happens if...we felt like hiring a lawyer to have him/her work for the other party using our money. We are looking for another company. Company should provide customer service courses for agents like Sue...but from what I am reading about the company...I don't think anyone cares...

This company is THE worst. Not extensive but I discovered why after a reclamation they do their best to avoid to pay, they will lie to you on the phone. Don't ask for a manager, same thing... And I put 1 star 'cause I wasn't able to put 0

This company is the worst insurance company, do not get Wawanesa. Johanne M, Christy, and the senior manager lied and deceived me into releasing my car and did not provide promised service. This is a bad company, the adjusters are liars. They took my car and sold it at auction because they did not want to repair it. If anyone wants a proof, I have it. Do not get insurance from Wawanesa, they are fraudulent and liars. The people who work at Wawanesa are dishonest and have no humanity.