Wawanesa Auto Insurance Reviews

I have been with Wawanesa for years. On the recommendation of their agents, I filed 3 claims and asked them about one incident where I did not make a claim. Last year they sent a letter telling me they didn't want me as a client for Auto anymore! So in future do not speak to an agent unless you really want to file a claim. Then this year they have gone to a broker system. I called to get a reason for my premium jump. After being transferred 3 times I was told and I quote "to save money" but I am the one who got charged a 35$ broker fee and they raised my monthly premium by 35$ - why? "Well, Wawanesa decided that that was the rate they wanted to charge" - no real explanation. So needless to say I will be looking for a new insurance company this year.

I had an auto collision claim that I files with Wawanesa on Feb 2nd, 2015. They assigned me a claim number on Feb 3rd and advised me of their approved repair shops. I identified the repair shop I would use and took my car in the following day. As of Feb 27th, I have called my local claims office 9 times, and they never pick up. I leave messages, but the adjustor for my claim never returns my call. I have since called my insurance broker 3 times to seek assistance, and they too are unable to get anyone from Wawanesa respond. I believe that this is beyond terrible customer service.