Wawanesa Auto Insurance Reviews

Don’t go near this company. Cost us thousands. Their lower rates will cost you when you claim.

Had an 89 Toyota Tercell back in 1995 and was in a car accident that nearly ended my life. I was on comprehensive coverage and it was like pulling teeth to get my claims from them. They were so slow with the claims process that I had to force my injured self back to work to make ends meet. Nearly reinjuring myself again in the process. What a terrible way to take someone's money and do not return the value of the car back to them for so long a time. Shame on Wawanesa, I will never go with them again. I remember calling so many times to check back with them and they kept giving me the brush off and a bunch of excuses that made me feel that I was forgotten. Promising me 2 weeks, then 3 weeks, etc. Disgusting.

I have been with Wawanesa for years. On the recommendation of their agents, I filed 3 claims and asked them about one incident where I did not make a claim. Last year they sent a letter telling me they didn't want me as a client for Auto anymore! So in future do not speak to an agent unless you really want to file a claim. Then this year they have gone to a broker system. I called to get a reason for my premium jump. After being transferred 3 times I was told and I quote "to save money" but I am the one who got charged a 35$ broker fee and they raised my monthly premium by 35$ - why? "Well, Wawanesa decided that that was the rate they wanted to charge" - no real explanation. So needless to say I will be looking for a new insurance company this year.

i had a claim 2 1/2 years ago they did not cover the towing of my car to the garage
I got a rental car for a while (my deposit I only got it back 3 months later after all the calls an complaints)
after that my insurance rate keeps going up.
When I called to find out why, the agent was told me about cars in the area being at risk and I should moved...
I moved I save 70$ the 1st year... after that it just keeps going up...
the rate was low at 1st but then got a little too crazy...
I found a better deal with dejardins

I had an auto collision claim that I files with Wawanesa on Feb 2nd, 2015. They assigned me a claim number on Feb 3rd and advised me of their approved repair shops. I identified the repair shop I would use and took my car in the following day. As of Feb 27th, I have called my local claims office 9 times, and they never pick up. I leave messages, but the adjustor for my claim never returns my call. I have since called my insurance broker 3 times to seek assistance, and they too are unable to get anyone from Wawanesa respond. I believe that this is beyond terrible customer service.