Horrendous Customer Service
by Lisa on Nov 15, 2023
1 out of 5 stars
Car Insurance Reviews
Wawanesa Auto Insurance Reviews
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(124 reviews)
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I have recently had a pretty bad experience with this company. I would strongly recommend you think twice before considering them for your insurance needs. Back in 2018, I had an accident, a minor accident in which there was no claim paid. The Wawanesa representative I dealt with was awful to deal with and was not on my side at all and would not reply to my inquiries. This individual was responsible for determining fault, as well as dealing with claims yet she didn't even understand the Alberta Traffic Act. I was shopping around for insurance quotes, upon doing so discovered they had placed an at-fault accident on my file. They did so without consulting me about it. Further, the fact that they didn't pay out the claim in this accident tells me that there wasn't enough fault to do so. My opinion is that this was placed upon my file to prevent my being able to get a better deal on my insurance elsewhere.
I was paying 250 a month originally, someone cut me off on the road and I had ended up rear-ending them. The claim was okay, I reported it to their after-hours staff I believe, immediately and someone got back to me in a few days. My car was a write off (old 2006 vehicle). I had to reach out to them a few times and hassle them and eventually it was settled on a fair offering based on MSRP of the vehicle, and even told me they'd change it if I could find a better price (which I couldn't due to not many vehicles of the same km and features). My monthly went up to 355 thereafter. Now it has been a year and has gone up again to 418 a month. After I consult them on the changes, they give me it's-just-how-it-is explanation due to my past claim. But overall, they provided me with a rental for work, everything was pretty decent. Now I am searching for a new company that aligns with my old rate. But all the companies have similar negative reviews and people telling me to stay away...
I paid for rental car replacement on my policy however the two companies they use for rental cars Enterprise and Hertz had no vehicles. I found my own rental car they refused to pay the rates and offed me $22.00 a day for Uber which would not even get me out of my neighbourhood. Save yourself the Mental Distress of dealing with thise IDIOTS and find a company that offers better customer service. I will be filing a lawsuit for loss of wages, mental distress and acting in bad faith.