Wawanesa Auto Insurance Reviews

Short story, I'm a good driver for 20 years now. No accidents in a decade. 2019, il receive a small rock on my windshield. I made a repair in a local shop, and after the repair, a huge crack appears in the windshield (straight for the repair). I need to change my windshield under a reclamation. Next year, 2020, I hurt a fire pit in a SEPAQ national park. My bumper needed a replacement (+/- 2000$). That's it, NOTHING ELSE. They refuse to renew my contract, and now I'm not insurable anymore. THANK YOU WAWANESSA

I have recently had a pretty bad experience with this company. I would strongly recommend you think twice before considering them for your insurance needs. Back in 2018, I had an accident, a minor accident in which there was no claim paid. The Wawanesa representative I dealt with was awful to deal with and was not on my side at all and would not reply to my inquiries. This individual was responsible for determining fault, as well as dealing with claims yet she didn't even understand the Alberta Traffic Act. I was shopping around for insurance quotes, upon doing so discovered they had placed an at-fault accident on my file. They did so without consulting me about it. Further, the fact that they didn't pay out the claim in this accident tells me that there wasn't enough fault to do so. My opinion is that this was placed upon my file to prevent my being able to get a better deal on my insurance elsewhere.

I had an accident about 2 weeks ago and still I have not got my claim processed. They are finding ways to deny my claim. Bad experience

May 2019, they said my insurance would be 675 a year, I didn't have insurance the year before cause I had to sell my car so I could survive. Insurance was over 1100 which I paid, they said it would be 675 for this year. I got an invoice, it was over 1400. I'm 51, no accidents, been driving 36 years. This is the 4th time in my life I'm a "new' driver again, this is wrong!

Don’t go near this company. Cost us thousands. Their lower rates will cost you when you claim.

I was rear-ended by a Wawanesa policyholder in October 2019, flash forward to (almost) February 2020 and I am still waiting on my settlement. They wouldn’t return a call for the longest time, due to saying “We can’t claim until our policyholder calls us back”. After they get an appraiser to look at your car, (3 months after the accident) they want to low ball you on the settlement. Now that I have agreed to a reasonable settlement they are harassing me about salvaging the car. NO SETTLEMENT CHECK - NO CAR! I can not afford to wait another three months to get the check to purchase another car. Has been by far the worst customer service I have ever dealt with. If you are in an accident with someone who has this insurance company, good luck! If you are thinking about purchasing a policy with them, go somewhere else. A very shady and rude company!

Low rates, HORRIBLE service. This company is complete trash. We reported our car stolen 3 days ago and have left multiple voice mails and emails that have all gone unreturned. We should've been provided with a rental by now, but haven't even been provided with a phone call. AVOID

I was a customer of Wawanesa and paid my premiums including collision insurance every month on time for 18 years. I had a collision a few years back. I had an estimate completed at a body shop, Wawanesa accepted the estimate and made an agreement to pay the cost of the repairs. Following the first estimate, I experienced a very high-risk pregnancy and was on bed rest, and it ended with the death of my child. When I took my vehicle in for the second estimate the body shop called me and informed me that Wawanesa would no longer follow through and keep their own word. I called the broker who laughed at my situation and I escalated it through Wawanesa. They were quite happy, smug and proud of themselves that they no longer had to pay the claim. They were very clear that now they were no longer legally obligated that they would not follow through with payment, regardless of their word that they would. Wawanesa, you might be legally in the right, but what an absolutely abhorrent and disgusting way to treat your own customers. Wawanesa took advantage of us during the single most difficult and vulnerable time in our lives, and they are proud of it. They increased our premiums, despite not paying out the claim. Left us with a $10,000 repair bill. My recommendation would be to find an insurance company that you can rely on and put your trust into. Ask yourself if you need that kind of stress when dealing with difficult situations? If you are having any difficulty, make sure you sue them, promptly and without hesitation and please reconsider giving your business to this company.

I've had the misfortune of having my truck burn down due to unknown reasons. This was Aug 2018. After I bought my new truck I had a bird strike and dented the hood. I decided to go through insurance. That was a mistake. They sent me around playing phone tag for days and wanted to send out an appraiser, to replace a hood. What should've been a 1-day process turned into 2 weeks? I would've been better off paying the 2k for the hood and paint myself. Now I've come to find out they pulling my insurance because of "too many tickets". Meanwhile, I've been on the roads for 15 years and have NEVER been involved in a collision or an at-fault claim. EVER. They can't look beyond their computer algorithms and statistics. This company is crooked and will serve you as long as you pay them and aren't forced to handle a claim. And if you do need to file a claim, good luck ever getting a hold of an adjuster or ANYONE that can help. STEER CLEAR.