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Involved in a 4 car pile up in November 2017. Was given a car rental right away, but that is where the positive ends. Had to fill out so much paperwork, and my health provider had so much paperwork, but we got it done and faxed it in, and waited. Early December had not heard anything. Emailed and called. Finally, on Dec 20 found out they had not received my fax of 15 pages. Apparently, the day I faxed was the day their machines were down. Refaxed it immediately. Had not heard anything for 2 weeks, then I emailed again to ask if they received it... yes. Great. Meanwhile, I got my ambulance bill and was told insurance was going to cover it. Faxed that in. Now 2 more weeks, and another reminder, last reminder to pay the ambulance bill. Emailed yet again to inquire the status of my claim. Today, 10 weeks after the accident, got a voicemail message to say they did not receive the first fax of the ambulance bill or anything from my practitioner! Sooo beyond fed up with this company. I have always paid my monthly premium, never had a problem... My renewal is due this month. NOT RENEWING!!! Can not say enough about staying away from this company. They do not care about their customers!!!