PC Insurance Auto Insurance Reviews

Made the mistake of choosing this company for my daughters first insurance due to the price. We have been over charged due to an agent not updating the policy back in march. Since then I have talked to 3 agents and 1 supervisor all who end up ghosting and not dealing with the issue. Pembridge won't honor the original file date that I have emails for because she didn't do her job back in March and it finally got done in May. We will be cancelling and reviewing anywhere I can to help others.

My premium has gone up by 48% from the last term to this coming term, which is appalling! I was involved in an accident in November, which was zero fault of my own. I was safely driving on the highway when I was hit by a truck that pushed me into other cars - it was a horrible experience, but was not due to my driving - so why have my insurance rates gone up so much and so suddenly. We are supposed to have “no-fault” insurance, and my driving behaviour has not changed - I have had no fines, tickets or points, and have an excellent driving record. Also, because I was never offered Gap or Depreciation insurance on my policy - I had to pay $11,000 out of my savings to cover my car loan. THIS is AWFUL SERVICE, and I want to be sure to share with others my experience I have always been very happy with all things associated with President’s Choice, so I am very disappointed.

I was supposed to get a new policy since I moved from Halifax to Ontario. Everything seemed fine until the broker didn't send me a new policy and temporary insurance and cancelled my old policy. I am unable to drive for two days and this affected my work. There's no one able to help after 5 pm on Saturday. I get that, it's Saturday so I don't care and I just want to go home, right?

This is so terrible. How can you forget to send a new policy, but only cancel your old one? Such a poor customer service.

I was supposed to get 3000 points each year for renewing my home insurance policy& each year I would get 3000 more points also well as what I got the previous years. So 1st year 3000, 2nd year 6000, 3rd year 9000 points to a max amt. of 30,000 pc points (just for renewing each year). The same with the auto insurance 1st year 5000 points 2nd year 10,000 points, 3rd yr. 15,000 points to a maximum of 50,000 points. Each yr. after you would continue to earn 50,000 points for 30,000 points . So this is some serious points. I had insurance for 10 years auto & home & they never put the points in my account. I had to go after them for the points - the points were automatically supposed to be put into my account. If it happened to me - how many other clients are missing points they are supposed to get automatically.