Car Insurance Reviews

PC Insurance Auto Insurance Reviews

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(46 reviews)
PC Insurance
2.6 out of 5 stars:
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Terrible service

by Faisal on Feb 8, 2023
1 out of 5 stars

I recently had a negative experience with this company and was disappointed with the level of service I received. My auto insurance policy was canceled because I was unable to make my payment because the agent gave me an incorrect account number! This is extremely frustrating! I reached out to the agent prior cancellation of auto insurance in a month however the agent did not respond to my email. I followed up to figure out to make the payment to avoid cancellation and she got back to me before 5 days of the cancellation. She told me that I need to make the payment through banking and she provided me with the account number to make the payment, however when I put the account number on the banking system account showed up and I emailed her back and told her that I am unable to make the payment because the account does not appear, he replied that the account information that she provided is correct, so I thought I put wrong account number so I tired multiple time but I got the same message "the account number is not valid."

I emailed her the same day however she did not answer my email, but I called her office, no answer, however, she emailed me on the date of the auto policy cancellation and informed me that my auto insurance has been canceled for nonpayment. This is one of the worst customer service experiences I have ever encountered.

Based on my recent experience with PC insurance, I would not recommend them to anyone. The level of service and professionalism was lacking, and it was an overall negative experience.

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Rubbish customer service

by Dammy on Oct 21, 2022
1.3 out of 5 stars

PC Insurance has extremely poor customer service, it takes forever for an existing customer to able to speak with any broker. Many of their representatives are very unfriendly with zero customer satisfaction.

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Great positive service

by David on Oct 18, 2022
5 out of 5 stars

Talked to an agent and was very impressed and satisfied with the excellent service. Raess is somebody who went the extra mile to gain my trust in signing up for my car insurance.

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Customer service

by Jude Taminang on Sep 28, 2022
4 out of 5 stars

Terence was so helpful to get my car insured, I will recommend him 100%.
He has plenty of time to handle your problem and I am so happy I got my car insurance

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Can never get ahold of someone... Hours on the phone waiting on hold...

by Tony Painter on Sep 26, 2022
1 out of 5 stars

So disappointed going on 3 weeks to correct an error on monthly payments. They sure can take your money but take their sweet time returning money that should not gave been taken. Can never talk to anyone and takes days to get an on-phone appointment. Then talked down as if you are the dummy that made the mistake. Bottom line l wish l had stayed with my old insurance company.

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Go somewhere else

by Suzanne on Sep 15, 2022
1.5 out of 5 stars

In August, I called to get tenant's insurance for a new place in Alberta starting September 1. I asked for my Ontario tenant's insurance policy to be cancelled on September 5. My auto and tenant insurance was bundled. The representative I spoke with wasted 2 hours of my time by constantly repeating to himself that I need to wait to cancel my auto insurance until I’m in Alberta. I already knew this and was simply wanting to deal with the tenant's insurance in that call. On September 14 I got my car inspection done so called to switch my auto insurance to Alberta. That’s when I found out it was also cancelled on September 5 so I have unknowingly been driving uninsured. I have spent 24 hours trying to resolve this. Constantly being put on hold for transfers to other agents. Hung up on multiple times. Was promised a call back which I never received. Out of all the people I have spoken with only one was apologizing. I was told there is no management or customer care for me to speak with. I am currently supposed to be receiving another call back by the end of the day today but I don’t trust that to happen and can not continue driving uninsured so have gone ahead and gotten insurance through a brokerage here in Calgary with no insurance history even though I have been insured with no breaks since 2010.

Please please do not give this company your money. Save yourself and go with someone else.

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If you have a good driving record in AB, you should pay around $110/month (women - $105/month and men - $113/month). Do you overpay? Get an Alberta car insurance quote to start saving.

Long standing customer

by Stephanie Doyon on Sep 14, 2022
4.3 out of 5 stars

I've been a long-time customer and really like their service. I was lucky to have found Adrian who helped me make my decision come renewal time. I really appreciate all the time he took to ensure I am ready to go.

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Great Representation

by Kevin on Sep 3, 2022
5 out of 5 stars

Hard to believe you can have a pleasant experience getting car insurance!!! Brenda does a great job!!! The only downside was waiting to get a representative. Waited an hour before being served. She saved the experience!!! Thanks!

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Slow, slow bordering on unresponsive

by madansa on Sep 1, 2022
2.5 out of 5 stars

Getting a hold of these folks is an exercise in patience plus. They do not have the staff to handle their clients. Their website is next to useless since no changes can be made on it. Sending a 'secure message' means that you may wait 5-7 days for a response.
Not renewing with them. I will pay extra to get some service.

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Price is right with PC

by Lulu on Aug 17, 2022
5 out of 5 stars

Very satisfied with the service I received and the prices I was quoted - my broker was a joker!

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