PC Insurance Auto Insurance Reviews

I definitely highly unrecommend everyone PC Insurance as a coverage.

There are many reasons behind it.

1) When I took G License, it supposed to reduce my insurance but PC never did that happened.

2) Recently I am planning to visit back home generally insurance companies help customer to waive some charges
but when I contact PC Service department they are saying I won't get any waived charges and the policy remains same.

Thank god I never met any accidents, I can assume PC can tell the third party sorry we can't pay you for your loss.

Zero Customer Value with Cheap Policy Rules.

I was supposed to get a new policy since I moved from Halifax to Ontario. Everything seemed fine until the broker didn't send me a new policy and temporary insurance and cancelled my old policy. I am unable to drive for two days and this affected my work. There's no one able to help after 5 pm on Saturday. I get that, it's Saturday so I don't care and I just want to go home, right?

This is so terrible. How can you forget to send a new policy, but only cancel your old one? Such a poor customer service.

I was supposed to get 3000 points each year for renewing my home insurance policy& each year I would get 3000 more points also well as what I got the previous years. So 1st year 3000, 2nd year 6000, 3rd year 9000 points to a max amt. of 30,000 pc points (just for renewing each year). The same with the auto insurance 1st year 5000 points 2nd year 10,000 points, 3rd yr. 15,000 points to a maximum of 50,000 points. Each yr. after you would continue to earn 50,000 points for 30,000 points . So this is some serious points. I had insurance for 10 years auto & home & they never put the points in my account. I had to go after them for the points - the points were automatically supposed to be put into my account. If it happened to me - how many other clients are missing points they are supposed to get automatically.

To say I am disappointed is an understatement. When seeking a quote for car and home insurance, I was asked what I was currently paying. I told them. Then the salesperson gave me a quote undercutting my current insurer. I got a call later saying there was a premium increase of $21. I still thought it was worth it. My credit card was charged for the purchase. When I got the documents from the insurer, I found I had to pay an additional $312. This was 15% more than I was originally quoted. When I contacted salesperson, he told me to contact service. Very lengthy delay on trying to get through.
I will not ever deal with PC financial as a broker again.

Long wait times, and people not trained properly. Takes forever to get anyone, at least 30min or longer. Horrible, horrible, horrible would not recommend to anyone.

My car insurance went up every year even I never had a claim!
Very long waiting time at call Center, unprofessional and helpless customer support!
Definitely NOT recommended!
PC insurance management should look at the company reputation and performance if they care at all!

I recently had a negative experience with this company and was disappointed with the level of service I received. My auto insurance policy was canceled because I was unable to make my payment because the agent gave me an incorrect account number! This is extremely frustrating! I reached out to the agent prior cancellation of auto insurance in a month however the agent did not respond to my email. I followed up to figure out to make the payment to avoid cancellation and she got back to me before 5 days of the cancellation. She told me that I need to make the payment through banking and she provided me with the account number to make the payment, however when I put the account number on the banking system account showed up and I emailed her back and told her that I am unable to make the payment because the account does not appear, he replied that the account information that she provided is correct, so I thought I put wrong account number so I tired multiple time but I got the same message "the account number is not valid."

I emailed her the same day however she did not answer my email, but I called her office, no answer, however, she emailed me on the date of the auto policy cancellation and informed me that my auto insurance has been canceled for nonpayment. This is one of the worst customer service experiences I have ever encountered.

Based on my recent experience with PC insurance, I would not recommend them to anyone. The level of service and professionalism was lacking, and it was an overall negative experience.

PC Insurance has extremely poor customer service, it takes forever for an existing customer to able to speak with any broker. Many of their representatives are very unfriendly with zero customer satisfaction.

So disappointed going on 3 weeks to correct an error on monthly payments. They sure can take your money but take their sweet time returning money that should not gave been taken. Can never talk to anyone and takes days to get an on-phone appointment. Then talked down as if you are the dummy that made the mistake. Bottom line l wish l had stayed with my old insurance company.

In August, I called to get tenant's insurance for a new place in Alberta starting September 1. I asked for my Ontario tenant's insurance policy to be cancelled on September 5. My auto and tenant insurance was bundled. The representative I spoke with wasted 2 hours of my time by constantly repeating to himself that I need to wait to cancel my auto insurance until I’m in Alberta. I already knew this and was simply wanting to deal with the tenant's insurance in that call. On September 14 I got my car inspection done so called to switch my auto insurance to Alberta. That’s when I found out it was also cancelled on September 5 so I have unknowingly been driving uninsured. I have spent 24 hours trying to resolve this. Constantly being put on hold for transfers to other agents. Hung up on multiple times. Was promised a call back which I never received. Out of all the people I have spoken with only one was apologizing. I was told there is no management or customer care for me to speak with. I am currently supposed to be receiving another call back by the end of the day today but I don’t trust that to happen and can not continue driving uninsured so have gone ahead and gotten insurance through a brokerage here in Calgary with no insurance history even though I have been insured with no breaks since 2010.

Please please do not give this company your money. Save yourself and go with someone else.