Cooperators Auto Insurance Reviews

Summary: Poor service, tactless adjusters only interested in finding ways to deny the claim at any cost.
a. Called in a claim on April 18, 2016 for flooding of vehicle on my way home from the airport. Report recorded end of conversation.
b. Claims adjuster calls she insists I had a collision with water on the roadway and the roadway was in fact a body of water. Asked that I have the owner of the vehicle file a claim with his insurance company. Although I explained that he lent me the vehicle on good faith, damage to the vehicle was caused while it was in my use and possession therefore I shall indemnify him against the loss. Lender of the vehicle had asked me to purchase insurance for just such circumstances. I had bought insurance for non-owned vehicles, clearly stated in plain English from my insurance company cooperators.
c. Since there were several inaccuracies in Adjusters description I requested that a transcript of initial and subsequent calls be supplied for review.
d. No transcripts supplied and update of status of the claim.
e. Called to ascertain status of claim and repeated request for a transcript. She said "in my 28 years we have never supplied any body a copy of their claim". When I said I shall be writing to the provincial superintendent of insurance about this and other related matters, she promised to look into it.
f. Conclusion: I don't give tinker's damn whether the claim is accepted and what I gain or lose, I shall teach cooperators to deal with their customers TRUTHFULLY and treat them them with RESPECT.
g. Recommendation: Do yourself a favor stay away from cooperators.

Who takes a three week lunch break? Wtf. I called them and they said that buddy will call me back when he comes back from lunch. Three weeks later I am still waiting. Probably a great place to work if you have a three week lunch break, but as a customer, garbage service. There are lots of insurance companies out there. Avoid this one.

Cooperators was so nice and professional until I argued back about the horrible service my car received by “ their top - recommended shop” Took my Audi to a Chevy shop to have body work. I questioned as to why I would HAVE TO take it to them, was told they are extremely reputable and would stand behind their work 100% - My car was returned with missing parts, lose shields, one major damage was not even looked into. Had to leave my car for 2 weeks to have it finished and still once returned it was not finished. I took it to Audi who was able to reset the sensor lights. I demanded that a Co operator representative take a look at my a car at Audi.. After they did they told me they deemed that the additional scratches to the under shield were not caused the loss, it was caused by me .. driving the vehicle!!! Well the entire argument is that they did not fix the car properly. Its been 7 weeks since the claim was opened and obviously I have driven the car with a lose shield !!!!!.. I have written emails and made phone calls.. I have been very courteous and patient .. and today I was told that the same specialist who said would have called me back 5 days ago.. would definitely call me in 2 hrs. This is the first time I have ever had to use my insurance company and based on their actions I cannot give any positive feedback. If my experience helps anyone… please don’t sign up with them.. they are inadequate and lack the basic wiliness to want to service their customers. Bad bad service… they do not care about customer satisfaction … they don’t follow up and clearly they don’t care if the serviced car has pending work!!! T E R R I B L E SERVICE.