Cooperators Auto Insurance Reviews

One of the worst insurance providers in the Canadian market right now doesn't update you about your policy changes, doesn't tell you when your contract expires and when confronted does not give you a right answer. Oh wait, the most important pointer in this list of deranged services is that they say they will call back with a solution to your problem but they never do!

Do not use the Co-Operators! My company is in contract with the Co-Operators for a couple of years. They kept changing the policy without letting us aware of it. The coverage for all the Paramedical services such as Chiropractor, Physio, Registered Massage Therapy, Acupuncture etc suppose to be 100% with a maximum of $500/year. But they changed it into 90% without informing us. They are not even making us aware there are maximum $/visit. Our employees are not happy with them and we are not going to use them anymore once our contract is expired!

All they do is collecting money. When I called for a flooded basement they said I am not covered. Called to rent a van from the discount they claimed I am not insured to drive a van. If I die they will say you are not covered.

My stepfather had his new car ownership taken from him by the agent when he was transferring his insurance policy. They made it very difficult to get it back (we still do not have it). They keep promising to send it. The kicker is that they threatened to tow his new vehicle away as they had the ownership. A very sad company with nobody that has people skills. Messages to Ombudsman rarely returnedю. I would never use this company.

I was the last car in a 3 chain rear end. The horrible adjuster didn't investigate. I had no claim but they raised my rates 100 percent. They claim there is nothing they can do about no-fault determination rules and they stuff you into a scenario from the 1990 policy that doesn't take into account modern technology, fraud, distracted driving by the first or second drivers that had already collided suddenly with no opportunity for me to react to an unforeseen event. They lie. Stay away.

Such a bad company! Not recommended for anyone, they don’t do their job properly and people fool them and get money. I had an accident and it wasn’t my fault but they are unprofessional enough and so cheap to investigate and do their job.

I had auto insurance for two of my cars with this company, and the individual I dealt in the past was a really nice lady. Who offered me the best customer service. But my file was transferred over to someone other individuals in this company, and I have spoken to them about insurance for my new car. Which they agreed and quoted me on and I also provided them with the date of receiving the vehicle. On the date of signing my vehicle, they called me an hour before that and told me my insurance was cancelled and I have 15 days. And gave me all invalid and unrelated reasons. My record was clear, no tickets, no claims, no accidents. I have been with them for so long. Had a good record and relationship, yet they provided me with the worst customer service. Especially the individual whom I spoke to. Disgusting manners. Never AGAIN with this insurance company. They don't know what professionalism is and sounds like they don't even like working there.

I called to get a quote for auto insurance from Cooperators. The representative is totally unprofessional and asking my information with the very poor manner and showing that she doesn't like her job at all and also she doesn't like that I am calling to get a quote. She asked me why I need insurance? Hahaha, I answered I cannot drive without insurance in Canada and that's why I need this. I felt like I did wrong because I am calling this stupid company to get a quote and tried to give business to them. She said I need to send my driving abstract to them to get the insurance. Because this is their policy and they have to see If I had 15 accidents in earlier. That made me super dumb and surprised!!! I told her I don't have any accidents in the past and I am a customer and calling to do business with your company and she shouldn't talk to a customer like that way. I am very happy that I didn't go too far and got insurance from this company. STAY AWAY FROM THIS COMPANY!

First off I insure 8 vehicles trailers and motorhome and I have been insured with them for almost 10 years. 37 years accident-free zero at-fault claims. I get into an accident 1 time when it's not, even remotely, anything I could do to stop it from happening. On a highway (only 2 lanes) guy stops on a blind corner in an 80km zone and they deem me 100 percent at fault. No police come, so, no file, no record and now they raise my rates through the roof! The motorhome was 500.00 approximately a year to insure now 7,000.00 a year can you say TOTAL RIPOFF! Insurance companies in Canada should be shut down or the government needs to step in and do something about these crooks! If you have insurance isn't this what it is for!