Cooperators Auto Insurance Reviews

I was involved in an accident with a Cooperators Insurance client who was the party @ fault. From the date of the accident, it took 2 months to settle the claim. I was in a rental vehicle in the accident and the rental company was about to send a collection agency after me when Cooperators finally assumed responsibility for the accident, and agreed to pay for the repairs. After Cooperators made the payment to the rental company, nobody from Cooperators contacted me to tell me that it had in fact been paid, So I lost sleep over it thinking I was on the hook for the repair and a collection agency was after me. It was 7 days after the payment when I was finally informed of the payment. Cooperators was not very coperative.

We had an accident with our truck where someone t-boned us. Everything was set up. Truck to be repaired & a rental. Our claim rep told us where to pick up the rental. Well after dropping the truck off at the body shop & going to pick up our rental. The rental company informs us that we can not pick it up due to being under the age of 25. Under standing. But our Rep should have been aware of the guide lines, Try the next rental place in our town & they can not give us a rental due to being on a GDL. (Which our rep didn't even know what a GDL was) She tried a place in the city (1.5hrs away) They need a deposit of $150 paid but us. Not taken care of by insurance. Not to mention it was a small car (We live down a long gravel road in the country, a car will not due)
I was very disappointed in the rep due to not being able to check out with rental company's to see what their policy's were when renting. So because we are still young & haven't been in to the city to get off the GDL we are totally screwed out of a vehicle till ours is down. Not knowing how I will be getting home tonight. & Not like she cared about the situation she left us in either.

Vehicle was involved in a no fault claim as a driver hit the back of our vehicle and pushed it into the truck in front causing the air bags to deploy.

After following up with the insurance company 3 times, Cooperators decided to write the vehicle off. At the time they advised us of the settlement we were told we had to return the rental car that day as the decision had been made. The cheque was to be sent to the agent and would be available in 2-3 days.

Despite explaining the inconvenience and that we had rental car coverage, Cooperators refused and demanded the car returned. Talking to the agent Robert H. was of no use as they never returned calls on how they could resolve this.

I have an open claim with my auto insurance and it has been 34 days now and I am still no closer to an answer on this! My adjuster straight out lied to me about what the detective on the case said in order to hold the claim off! Cooperators still owes me $90 for a mistake on their end for not entering information correctly but everytime I ask it's going to be handled right away! I have escalated the complaint to a claims manager and am looking into escalating it higher again. I have been in a rental this entire time which they state they will only be covering $1200 worth of even tho it is their fault this is dragging on. I have already been in contact with a lawyer and all that but this is absolutely crazy considering the high rates I pay for my insurance!! Very unacceptable! I am seriously considering contacting local media to do a buyer beware story about this company!

My first couple years with this company were ok but this past year has been awful! Added home insurance which I was told would give 20% discount to auto, instead my auto jumped $13/mo plus my home insurance. Called to get this fixed and was told the guy who was supposed to enter the info was gone and didn't do it! Glad I noticed something was wrong! Then some punk lights our car on fire in front of our house while we are asleep inside. I call the next day and a lady at Cooperators sets us up in a rental and everything til we are assigned an adjuster Monday. Adjuster is a very unhappy sounding person who you can tell doesn't want to deal with this. I give her the police report number and everything. She calls back and leaves a message that they are not confirming coverage because the police are investigating because it is suspicious (well duh it should be cars don't randomly catch fire at 4am!)! Then says we informed Enterprise you are responsible to pay the rental and go have the car towed to you or salvage and your responsible for towing and storage fees. Oh but whenever the investigation is done if you have the receipts we will pay for some of it! Can not wait for this to be over so I can switch companies!!!