Cooperators Auto Insurance Reviews

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(169 reviews)

1.6 out of 5 stars:

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Accident Forgiveness (1) Agent/rep attitude (12) Agent/rep availability (10) Agent/rep callbacks (9) Agent/rep knowledge (15) Billing/payments (27) Broker experience (1) Cancellation experience (21) Cancellation fee (4) Claim - adjuster (6) Claim - denial (3) Claim - injuries (1) Claim - not-at-fault (11) Claim - rental car (15) Claim - repair shop (7) Claim - theft (1) Claim - windshield/glass (2) Claim payout amount (1) Claim processing time (4) Complaints/ombudsman (13) Discounts, deals, rewards (6) Email/message wait time (2) Insurance Rates, Prices (19) Legal actions (1) Parking/pausing policy (1) Phone wait times (5) Policy changes experience (2) Policy clarity (2) Policy coverage (27) Rates at renewal (9) Rates competitiveness (7) Rates for bad drivers (1) Rates for good drivers (5) Rates for second driver (1) Rates for young drivers (3) Rates in bundle (4) Renewal experience (1) Snow, Hail, Damage (1)

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by Elaine A. on Mar 11, 2020

1 out of 5 stars

I have been with a Cooperators for 4 years. Their lack in attention to detail is terrible, I was repeatedly charged for items that I had asked to be removed from my policy (e.g. windshield protection). My recent renewal really put me over the edge. The customer service representative indicated that I had to pay an addition $1000/year for the next three years on my husbands auto insurance because my husband had received a distracted driving ticket. A ticket where he was sitting a stationary vehicle that was off!! The representative indicated that the increase to premiums as a resulting of tickets/convictions was 5 - 10% depending on what it was for. The representative couldn't provide any concrete answers or information why my premium was going up by 35%, said it was too bad for me. Too bad for the Cooperators, I will be taking my business elsewhere.

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Agent/rep knowledge Policy changes experience Rates at renewal Rates for second driver

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