Cooperators Auto Insurance Reviews

I’ve paid for cooperators home and auto insurance for years. I finally made my first claim, and my handling adjuster won’t reply or reach out to me. It’s very funny how these insurance companies say they’re here for YOU. To help YOU when you need it. That couldn’t be farther from the truth. Cooperators take your money every single month. And when you finally require them for the first time in over a decade, they’re ZERO HELP. They said they would reach out within 24 hours. That never happened. So I reached out via phone and email several times and nothing.

Calling the Cooperators is horrible. They have zero interest in their clients. The staff at the call centre are lazy. They say they'll escalate concerns, they don't.

Honestly if I could give 0 stars I would! This company lack professionalism, communication and anything positive that a business should have. I had a terrible claim experience with them and now I'm just trying to get information making sure everything was paid. And I have sent several follow ups to different parties of this company and have heard 0 replies from anyone. It takes two seconds to send a email or let someone know what process you are in. Honestly don't know how this company is still in business. STAY AWAY!!!!!!!!!!

Have filed a claim last year with evidences that the other driver was recklessly driving which caused the accident. They balantly lied and said reckless driving cases are only reviewed by police and since Police didn't arrive at the scene, I am at fault and they can't investigate this issue. However, upon contacting IBC, I found out insurances are suppose to investigate these claims to determine fault. Since then, I've followed up with my insurance multiple times and they keep ignoring my query. This is the worst insurance provider ever. Just look at every other reviews. Do not insurance with them under any circumstances. You want to reduce headache, not increase them.

I’m switching insurance, insensitive and uneducated staff that don’t get back to their clients and pretend they never spoke to me when I have the phone records.

Extremely difficult to deal with. Will give you all sort of run around. Will promise you a ton and will never keep their promises.
Stay away if you can.

If I could give ZERO stars I would Worst insurance company ever!!!! DO NOT go with Cooperators if you get into an accident they will give you the run around for months!!!!!!!!! They will take your rental back within 1 week so you’re left with no car for months!!!!!! They don’t keep you updated if you get into an accident you’re basically on your own. If you’re going with an insurance company go with anyone but Cooperators trust me !!!!!

I spoke to their claim supervisor. Very rude. Instead of listening the complain of the customer, she also don’t stop talking and explaining stuff! How can you be in this situation without proper training in customer service? Awful experience.

Customer loyalty and service mean absolutely nothing to Cooperators, been with them for 3 years. Communication is very rude especially when you enquire about discounts, they tell you to cancel your policy (not mentioning a cancellation fee). They would not return your calls and send two-liner emails for your queries. Their refund is peanuts, they take back a huge chunk under the name of 'cancellation fee' with no proper explanation even if you call them. If you could choose another insurance company please do!