Cooperators Auto Insurance Reviews

Non-trustworthy in business. Very bad customer service, Not respond to your queries. Worst insurance company in Canada

I would like to express my concern as I have been attempting to reach my representative for a while now despite leaving multiple messages, I have not received any calls or voice messages from her in return. Then I got the blame for here lack of experience.

I’ve paid for cooperators home and auto insurance for years. I finally made my first claim, and my handling adjuster won’t reply or reach out to me. It’s very funny how these insurance companies say they’re here for YOU. To help YOU when you need it. That couldn’t be farther from the truth. Cooperators take your money every single month. And when you finally require them for the first time in over a decade, they’re ZERO HELP. They said they would reach out within 24 hours. That never happened. So I reached out via phone and email several times and nothing.

Honestly if I could give 0 stars I would! This company lack professionalism, communication and anything positive that a business should have. I had a terrible claim experience with them and now I'm just trying to get information making sure everything was paid. And I have sent several follow ups to different parties of this company and have heard 0 replies from anyone. It takes two seconds to send a email or let someone know what process you are in. Honestly don't know how this company is still in business. STAY AWAY!!!!!!!!!!

Have filed a claim last year with evidences that the other driver was recklessly driving which caused the accident. They balantly lied and said reckless driving cases are only reviewed by police and since Police didn't arrive at the scene, I am at fault and they can't investigate this issue. However, upon contacting IBC, I found out insurances are suppose to investigate these claims to determine fault. Since then, I've followed up with my insurance multiple times and they keep ignoring my query. This is the worst insurance provider ever. Just look at every other reviews. Do not insurance with them under any circumstances. You want to reduce headache, not increase them.

I’m switching insurance, insensitive and uneducated staff that don’t get back to their clients and pretend they never spoke to me when I have the phone records.

Extremely difficult to deal with. Will give you all sort of run around. Will promise you a ton and will never keep their promises.
Stay away if you can.

I'm having a difficult time with this insurance company. I was misquoted TWICE by agents. First agent told me a price monthly only to receive a request for 4 times the amount in April. I canceled and went with the basic however I needed my car on the road for a few day in September. Spoke with this lady, confirm the price over 3 times with this agent due to previous experience. After using the service for a month this company is trying to charge me 3 times more the amount than quoted. Had my calls escalated, it was reviewed and the manager confirms the agent told me a particular price but still requesting for me to pay the overcharged amount. I need this issue to be escalated again however they're demanding I pay the extra money. I wouldn't recommend this company to anyone!!! They always try to overcharged their customers

If I could give ZERO stars I would Worst insurance company ever!!!! DO NOT go with Cooperators if you get into an accident they will give you the run around for months!!!!!!!!! They will take your rental back within 1 week so you’re left with no car for months!!!!!! They don’t keep you updated if you get into an accident you’re basically on your own. If you’re going with an insurance company go with anyone but Cooperators trust me !!!!!