Cooperators Auto Insurance Reviews

We had a horrible experience with this company now we pay such a high rate with zero notice that rates were going up. This should be considered criminal in Canada but it's not and they will not talk to you either they only want you talking to your broker. They are crooks and they get away with it because they can. Canada needs to help Canadians and stop robing them. We had a claim years ago not with them. After 2 years of being with them in good standing that's when they pulled the rug underneath us. The disgusting company with zero family values.

The horrible company cancelled my insurance TWICE and they still keep taking payments from me. I called 3 weeks before my payment date and cancelled, the lady I spoke with told me it was taken care of. Fast forward to the 25th where my payment is originally due, I checked my account and they still took payment. I emailed them and asked what happened and she told me they don’t cancel policies over the phone and of course, I’m angry: the lady who originally cancelled my insurance lied to me. So I cancelled through email and asked for reimbursement on that last payment due to the fact I lost my job from COVID 19 and needed that money for priorities. I explained that and got a refund only to find that the retook the money out of my account only 5 days later. Not very happy with this place and I will never go back or ever recommend to anyone.

I was involved in an accident back in August 2019. Where there insured openly admitted he was distracted and he had no valid insurance card on him filed an injury claim and was forced to deal with an adjuster with a bad attitude. He wanted medical records from the previous Doctor I had for 30 years, plus my new doctor and from Physio. I didn't authorize him to contact my old Dr. And only authorized information of the accident. My previous medical history has no bearing on this accident. I was offered a minimal amount. It was insulting. Stating to me that this is what the max. Would be for me based on the records they had. This accident has changed the way I drive. I have major anxiety in certain driving situations and I limit my driving to go where I need to then home. The adjuster was not sympathetic, he showed no empathy. Almost like he didn't believe and because anxiety isn't a medical condition in his mind and his managers, I'm not worth more. If the police had been called, their driver would have had two major tickets, distracted driving and driving without a valid insurance card. My car was sent for salvage and had to be towed back to the city from a small town where the accident happened. I have and still am being treated very poorly by this adjuster and this Company. I have never filed an injure before. This adjuster sat in my home and recorded my conversations with him. Where I stated I could still see the truck coming right for my vehicle and if I hadn't honked he would have driven his truck right over the top of me. Even with the honking, he took out my whole driver's side. I wish I would have called the police. I tried to be nice. It is horrible that in this day and age, anxiety etc. caused by this accident isn't considered to be a medical issue.

Biggest waste of your hard-earned dollars. Horrible service and you have to fight for what you paid for! Been with them for 15 years and treated horribly! Will take my business elsewhere

Worst customer relations I’ve ever seen! Won’t return calls regarding quotes. An office visit doesn’t help with the owner, manager never in. When left message at the office no call back either. Just my opinion but a very irresponsible and incompetent way of doing business.

When I was looking for auto insurance I found cooperators online offering a quick quote. Since the quote was looking OK, I called them. After an unbelievable sermon of legal BS I was put into a waiting line. After 30 minutes wait there was still no answer. So I requested to be called up at a certain time and date. They never called! So then I looked up a number for in St. John (NB) The lady I got on the phone was rude and wanted me to call a number for another agency closer to my home address. When I finally got through there I was told that there would be nobody in the office to help me and I was asked to call a number in a branch (4hrs. away from home) I got an obviously older lady on the phone and she asked me to call a number closer to my home address. (I am NOT kidding!!!) The "service" this company offers is the absolutely worst I have ever experienced. STAY AWAY from them. Never call them, they don't want your business anyway.

The service is slow and poor, it is been more than 50 days and I am still waiting for my claim to be released. The adjuster never picks up your call, and will not even give you a call back even if you ask via email or via co-operators customer support. I would suggest to never go for co-operators in your entire life, I was new here in Canada so I got stuck with them. The customer service has no control and they are the only one who is there and listen to your frustration.

I have been a loyal Co-Operators client for the last eight to ten years. I had my 3 homes, 4 Automobiles and a pleasure craft insured with Co-Operators over these periods. Very sub-standard customer service and customer care. They never promptly reply to any insurance queries or insurance change requests. Always have to fire a follow-up email or branch visit to get the job done. Whenever you visit this branch in person, this location has the worst reception area ethics with associates with poker faces. I have doubts some associates there even know full Ontario auto license and insurance rules. They mentioned " A new G1 license holder has to be listed in the policy since he lives in the same address " while Ontario law says since a G1 license holder can' drive all by themselves, the companion driver's insurance covers them. Needless to say, time to move now since these people are taking business as granted: ( May it is just the location I was dealing with in Kanata, ON but they have to get their act together in this highly competitive service industry.

I was the last car in a 3 chain rear end. The horrible adjuster didn't investigate. I had no claim but they raised my rates 100 percent. They claim there is nothing they can do about no-fault determination rules and they stuff you into a scenario from the 1990 policy that doesn't take into account modern technology, fraud, distracted driving by the first or second drivers that had already collided suddenly with no opportunity for me to react to an unforeseen event. They lie. Stay away.

Such a bad company! Not recommended for anyone, they don’t do their job properly and people fool them and get money. I had an accident and it wasn’t my fault but they are unprofessional enough and so cheap to investigate and do their job.