Cooperators Auto Insurance Reviews

I'm having a difficult time with this insurance company. I was misquoted TWICE by agents. First agent told me a price monthly only to receive a request for 4 times the amount in April. I canceled and went with the basic however I needed my car on the road for a few day in September. Spoke with this lady, confirm the price over 3 times with this agent due to previous experience. After using the service for a month this company is trying to charge me 3 times more the amount than quoted. Had my calls escalated, it was reviewed and the manager confirms the agent told me a particular price but still requesting for me to pay the overcharged amount. I need this issue to be escalated again however they're demanding I pay the extra money. I wouldn't recommend this company to anyone!!! They always try to overcharged their customers

If I could give ZERO stars I would Worst insurance company ever!!!! DO NOT go with Cooperators if you get into an accident they will give you the run around for months!!!!!!!!! They will take your rental back within 1 week so you’re left with no car for months!!!!!! They don’t keep you updated if you get into an accident you’re basically on your own. If you’re going with an insurance company go with anyone but Cooperators trust me !!!!!

I spoke to their claim supervisor. Very rude. Instead of listening the complain of the customer, she also don’t stop talking and explaining stuff! How can you be in this situation without proper training in customer service? Awful experience.

I'm paying these people a quarter of my paycheck every month and the two times I've needed help they let me down. Please explain to me how an insurance company closes their offices all day on Sunday. Then that same day the website is down all day so you can't even log into your account and get your information.

Please explain to me how someone can hit my car and run away and I get punished with a higher bill every month for it. I'm so done with these people. They charge me every month and I get nothing for it. They are unreliable and will continually let you down go with a different insurance provider.

Crossing the road to enter the hotel parking lot, the road was clear, no traffic in site, as I was entering the parking lot out of nowhere a white car appeared and hit me in the rear passenger side rear wheel, obviously, the driver was distracted, yet insurance company sided with the distracted driver and accused me at being at fault, unbelievable.

I would like to say please do not use this company. I had my truck catch on fire so I put in a claim as I have full coverage with fire and theft on it and they completely refuse to cover it. Was also called names by representatives and was not professional at all. Just wanna say do not take your chances with this company.

Called to see about switching from my current insurance as my employer gets work perks. The cost would have been higher and the representative was a complete snob. Also told me they wouldn't accept payment plans for content insurance. What a complete joke...

Be cautious with this company! After I was promised their premiums were competitive I was tired of all the increases (I had been a customer for 15+ years).
I contacted a broker and discovered another company offered a 25% decrease compared to the premiums I was currently paying for 2 autos and a home policy.
Cooperators could not match the offer I received from another company.
I cancelled my two auto policies in December 2021 and just this month discovered the premiums were never properly cancelled and I was billed over $1500 worth of premiums. I requested a 5% interest payment ($75) but was told this is something that Cooperators does not do. Ironically if you are late on a payment they will charge you interest.
I wouldn't recommend this company to my worst enemy. Be very careful of their tactics.

Had a claim where I was hit in the passenger side rear wheel by a distracted driver while entering the hotel parking lot, you will never believe who they put at fault. Cooperators service advisors who handled this claim cost the company and I think they should have been fired for their stupidity.

I claimed for the hail damage after buying the vehicle. There were lighter hail damages when I bought the vehicle. Now the vehicle got more additional hail damage. The estimator did not consider the hail damage after buying the vehicle. They just close the claim based on the car history. Thanks