Cooperators Auto Insurance Reviews

I was in a car accident and expected a long struggle to finalize claim related matters. Was totally surprised at helpful and professional handling of the entire matter by the adjustor who explained the entitlements l was not aware of and took it upon herself to clarify any grey areas. I don't know yet how long it will take to finalize the claim but so far so good.

I am posting because I am surprised by the under 2-star reviews. Seems pretty fishy. I had a small fender bender and because of my 25 years of no claims, they did not charge me at all. They are polite every time I deal with them.

“I’m very thankful to be alive and very thankful that The Co-operators did reopen and do a more thorough investigation that made them come to the decision that it was a no-fault accident,” said Donna Matheson, a widow and mother of two.

“I think it was a good judgment call on their part. I appreciate that they did that.”

In a written statement, Michelle Robichaud, spokesperson for The Co-operators, said: “We’re pleased to support Ms. Matheson through her claims process following this unfortunate accident.”

Matheson and her friend, Jolene Gouthro, were coming home from a Canada Day concert at the Emera Centre in North Sydney when the accident happened. Gouthro was driving Matheson’s vehicle because she wasn’t drinking alcohol.

Another driver had knocked a power pole down. It was laying directly across the road when Matheson and Gouthro turned a corner and saw it. Although Gouthro did slam on the brakes, it was too late to avoid hitting the pole.

Nova Scotia Power confirms the length of the pole is 35 feet and Cape Breton Regional Municipality Public Works confirms the width of the road is 26 feet.

“When they initially told me it was going to be considered an at fault accident I was of course very upset,” Matheson said. Read more at capebretonpost.com

I've had two not-at-fault accidents caused by careless/reckless drivers, who evidently were charged by police - but I digress. After both accidents I called The Cooperators within an hour of the collision, and they immediately got to work with renting me a car, getting my car taken to a body shop, and hooking me up with their injury claims people. My premiums are pretty low, and my experiences have been nothing but great. You're doing it wrong if you're not with The Cooperators. I had physio for several months after one of my accidents, paired with massage and acupuncture - all covered by my claim, and never once did I have an issue with anything. They're fabulous. I was with Aviva years and years ago, and they were the absolute worst company I've ever had to deal with in my life. Had another not-at-fault when I was 18 - pizza delivery man hit me going 80 in a 40, and HE GOT 0% AT FAULT, and I had to take the hit - literally! When he caused the accident! I even had viable witnesses that they deemed unfit to testify.... I was livid. As soon as they closed that claim, I moved to The Cooperators, and they've been fantastic ever since. I recently got life insurance through them, and will be buying my first house and insuring it with them this year. Don't go anywhere else but Cooperators - but especially never ever ever use Aviva. Unless you want to be called a liar and get blamed for something you didn't do, just because you're an 18 year old female and the pizza dude was a 50+ year old man. (I'm still bitter, can you tell?)

Lived in Ontario for a couple of years and had hail damage to a vehicle. The claim was handled efficiently and professionally. The representative was responsive, knowledgeable and very prompt. Very satisfied with the overall experience.

So far no complain. My agent and others have been very helpful and courteous. I have nothing to compare them with, but I think their value for money is at least as good as others if not better. I had no claims so far. But my insurance agent has always given me very thorough and honest advice.

The rates are in line with other providers so we have stayed with this company for a few years.

I have used this company for auto insurance for more than 20 years, and several agent/brokers. All have been courteous, very helpful and understood my issues. In claims, they have usually processed these quickly and with minimal disruption for me.

I have had only about two claims in over 20 years with this company. They have been very good when contacted about information, the claims have been handled quickly and efficiently.

My son's accident was handled with efficiency and expertise. The company worked with us and kept us informed on the repair progress