They are scammers
by Asif on Feb 13, 2024
1 out of 5 stars
Car Insurance Reviews
Cooperators Auto Insurance Reviews
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(165 reviews)
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Accident Forgiveness (1)
Agent/rep attitude (6)
Agent/rep availability (5)
Agent/rep callbacks (5)
Agent/rep knowledge (10)
Billing/payments (26)
Broker experience (1)
Cancellation experience (19)
Cancellation fee (3)
Claim - adjuster (4)
Claim - denial (2)
Claim - injuries (1)
Claim - not-at-fault (8)
Claim - rental car (15)
Claim - repair shop (6)
Claim - theft (1)
Claim - windshield/glass (2)
Claim payout amount (1)
Claim processing time (3)
Complaints/ombudsman (13)
Discounts, deals, rewards (6)
Email/message wait time (1)
Insurance Rates, Prices (18)
Legal actions (1)
Parking/pausing policy (1)
Phone wait times (4)
Policy changes experience (2)
Policy clarity (1)
Policy coverage (26)
Rates at renewal (8)
Rates competitiveness (6)
Rates for bad drivers (1)
Rates for good drivers (5)
Rates for second driver (1)
Rates for young drivers (3)
Rates in bundle (4)
Renewal experience (1)
Snow, Hail, Damage (1)
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I’m switching insurance, insensitive and uneducated staff that don’t get back to their clients and pretend they never spoke to me when I have the phone records.
I spoke to their claim supervisor. Very rude. Instead of listening the complain of the customer, she also don’t stop talking and explaining stuff! How can you be in this situation without proper training in customer service? Awful experience.
If you have a good driving record in AB, you should pay around $110/month (women - $105/month and men - $113/month). Do you overpay? Get an Alberta car insurance quote to start saving.
Low customer service, not polite, rude and aggressive attitude during my experience with this insurance company. Only they can rip off money, cheating and rejecting any requests.
Over and above by not 1 but 2 Advisors!
I called from home 10 minutes before closing on a Saturday afternoon to see if I had time to get my car insurance renewed. I completely forgot it had expired the day before and the office was located just around the corner.
Unfortunately, due to Covid, the Insurance Advisor who answered my call worked from home. Instead of simply replying she couldn't help, she immediately contacted the lone Advisor at the office to see if he could hold the doors open for me. He agreed!
The in-office Insurance Advisor, Arash, quickly completed my request with grace and professionalism, despite an unusually busy day.
Thank you Co-Operators for hiring amazing Advisors!
Customer loyalty and service mean absolutely nothing to Cooperators, been with them for 3 years. Communication is very rude especially when you enquire about discounts, they tell you to cancel your policy (not mentioning a cancellation fee). They would not return your calls and send two-liner emails for your queries. Their refund is peanuts, they take back a huge chunk under the name of 'cancellation fee' with no proper explanation even if you call them. If you could choose another insurance company please do!
Have filed a claim last year with evidences that the other driver was recklessly driving which caused the accident. They balantly lied and said reckless driving cases are only reviewed by police and since Police didn't arrive at the scene, I am at fault and they can't investigate this issue. However, upon contacting IBC, I found out insurances are suppose to investigate these claims to determine fault. Since then, I've followed up with my insurance multiple times and they keep ignoring my query. This is the worst insurance provider ever. Just look at every other reviews. Do not insurance with them under any circumstances. You want to reduce headache, not increase them.