TD First Class Travel VISA Infinite Card Consumer Reviews

I booked a flight with them last week and then immediately realized that I needed to add my middle name to the booking as this was in my passport. I asked the airline carriers to inquire if the addition can be made and they all agreed to make the change but Expedia for TD need to make the request. After many phone holds and back-and-forth, they still insisted that the airlines are incorrect and refused to help me. Instead, they told me that the only way to resolve this is for me to cancel my initial booking and then re-book again. Of course, prices have already changed because it took them a week to figure this all out and obviously a penalty was also charged. More than $300 lost for a few letters added. I will never book through Expedia for TD again.

I know it's tempting to get this card to maximize returns and at times you get the largest number of bonus points but do note:

If you do not need support, you buy the ticket and fly, this will work out great.

If you do run into any issues, Expedia will not be there, their agents are simply not trained to handle the calls, most cases hard to understand/communicate, lack of professionalism, the experience can be described by some as a "scam" or "fraudulent"

My experience has been an absolute nightmare, I spent over 6 months trying to get a refund, bounced off many agents, "supervisors" and asked to escalate many times... during these 6 months, I was always told, "someone will reach out to you in 72 hours".... one day they refunded more than they should have... and guess what? yes, a real manager called my phone directly, ask to charge the money back...

Do yourself a favour, stay within the trusted companies, this company does not deserve your points/money...