TD First Class Travel VISA Infinite Card Consumer Reviews

Booked a trip for one of my employees using TD Expedia. He made it to Tunisia but when checking in for the return portion the ticket was not accepted. After talking to Expedia they said it was the airline's problem and to contact them. We contacted the airline and they said we have to deal with Expedia. After going back and forth with them it cost me an EXTRA $3850.00 to get him back to Montreal. TD for Expedia is the worst!

The deals might seem great online, assuming everything goes smoothly. However, if you run into issues like being charged for greater than the quote, you will not get any customer service. The company's motto is that they strive for perfection. But they have absolutely no idea what perfection is. Be prepared to be put on hold for up to 1.5 hours with no resolution. They are extremely nice but very incompetent. The problem is that they have no clout or decision power with their travel partners. So they will collect your money but the travel partners can charge or do anything they want. Go with Expedia or any other booking sites. Stay away from Expedia for TD. The few dollars of savings is not worth the hassle if you're charged more than the quote.

I booked my flights to Thailand through TD for Expedia no problem. Received a bunch of bonus points as well which was wonderful. I realized afterwards that I spelled my Partners name incorrectly. I called the airline and they advised since we booked through a travel site, we will have to call Expedia to make the correction. I have called every day this week and every single time the person says "sure we can help but our system is updating right now so please call back in an hour." My partner has since called them back 2 hours later and the following day TWICE and they are STILL saying they can't do it because of system updates. It has been 4 consecutive days now of this. When I asked for an email address they said: "no, sorry, it has to be through the phone." No customer service AT ALL.

I pay a yearly fee, save 200k pts which are worth $1k approx. But prices seem high and no deal in the end, so why bother? I just book my trip and forget "rewards" via credit company. Not great selection.

I switched from a different bank to TD because I travel a lot and they had made promises that being with TD Bank would offer me great travel deals with ExpediaForTD. This could not be a bigger lie. I bought two flight tickets with ExpediaForTD, and both of them have changed their flight schedule last minute. Normally, when you shop with a company, and not directly with an airline, the company takes responsibility and takes care of everything they can to find you a better flight. However, ExpediaForTD managers just wasted my time by asking me endless questions, and promising me they would resolve the situation, which they never did. I only have a couple of weeks left before my trips, and I will miss my tours because of the extreme flight changes. And the insurance company does not pay for the damages, as it is before the trip. So, I had to pay AGAIN and purchase flights with a different company, so I can make it to my tours. I would also like to add that I have had good experiences with Expedia. However, my experiences with ExpediaForTD have been horrible. AVOID shopping with ExpediaForTD.

For many years we were pleased TDExpedia users. Expedia had provided excellent service and acted as our Advocate to resolve any travel issues, with success. Recent interactions with Expedia for TD and TD Visa have been extremely troublesome. Booked Cathay Pacific flights through TDExpedia. Vancouver - Hong Kong - Sydney. Return Sydney - Hong Kong - Vancouver. After receiving the booking confirmation, we went to Cathay to confirm seats and discovered that only on the return segments the seats had been granted. The charge to confirm seats to HK, then Sydney was $237.00 per segment, an additional $474.00 per person. Cathay advised that had we booked directly, this information would have been shared prior to confirmation. Directed back to Expedia, who would not accept any responsibility nor provide any assistance. We were mistaken in believing that Canadian Consumer Protection would allow us to cancel within 24 hours of booking. Many hours spent on the telephone with Cathay Pacific and Expedia only resulted in neither accepting responsibility. The first line Expedia staff were adequate, management staff - dreadful to the point of extreme rudeness. TD Visa representatives were not in the least interested in our dilemma. The result - $200.00 per person for cancellation to Cathay Pacific. With regret, I would not recommend either TDVisa or TDExpedia.

When our flight was cancelled, due to weather problems, I called Allianz (TD’s travel insurance partner) from the airport to determine what our options were. I was told that we would be fully covered for up to $1500 per person (travelling as a couple) for a cancelled flight. Fast forward three months later, after hours of phone calls, preparing and sending paperwork, following up on correspondence, etc., only to be told that our claim is ineligible for ridiculous reasons that make no sense whatsoever. When I called for further clarification on the rejection of our claim, the individual at Allianz told me I should have purchased separate travel insurance. I thought this was why I chose this particular VISA card?? Allianz will go to great lengths to avoid paying legitimate claims and TD VISA accepts no responsibility for this problem. FIND ANOTHER TRAVEL CREDIT CARD OR BE PREPARED FOR LOTS OF FRUSTRATION AND EXTREME DISAPPOINTMENT WHEN YOU SUBMIT A LEGITIMATE CLAIM

The TD Rewards online platform is by far the worst loyalty platform I have ever had to use. It keeps going down for days, then your credentials get reset randomly and the only way to get back in is to call support because their retrieve password system just simply doesn't work.

Also, it's a platform for a mediocre reward program, yet they ask you for a password that uses (1) lower case letter (2) upper case letter (3) special character and (4) numbers. Absolutely ludicrous. They also ask you for 3 personal security questions out of a short list to choose from, so you are guaranteed to never remember what you answered to these stupid questions. Oh and the webpage will crush if you include special characters in your answers, like an accent for someone's name lol.

A total joke.

Lastly the way to redeem points and see what your points are worth is confusing to say the least. It's clear they are pushing the bad deals first.