RBC Avion VISA Infinite Privilege Consumer Reviews

I have so far spent 4 days and over 8 hours on the phone with Avion just to book a one-way 20 min domestic flight using a travel credit. The complete ineptitude of the staff working on the phone lines constantly gets put on hold with only 2 people who actually phoned me back (out of 6 or 7). These people clearly are not trained properly, will not put you through to the department where they may be having difficulties, nor will they put you through to a manager. My booking has finally been made, but have been waiting for 2 days to be issued so I can book seats and furthermore progress with planning the rest of my trip which rests on knowing this flight is confirmed. I have submitted 2 complaints only to RBC Avion, with an automated response, but yet NO one has contacted me. I have had this card for over 20 years and may cancel and pull out all my accounts with RBC.

Customer service at RBC/Avion Rewards is virtually non-existent, and to make matters worse they do not seem to have ANY communications with RBC Banking. I purchased a flight from Vancouver to Toronto for a business trip. It was only while I was away traveling that I realized I did not have any itinerary # or confirmation for the flight I had purchased via Avion Rewards weeks earlier. I immediately checked my Visa statement to confirm that there was indeed a charge for $640.00 from RBC Rewards Travel.

At this point, I have spent upwards of 7 hours of my time (mostly on hold) between RBC Avion Rewards and RBC Banking. The ONLY solution that has been posed was to email rbccustomerrelations@rbcrewards.com - everyone I spoke to on the phone provided no help, there were no notes left on the account causing me to explain the issue repeatedly, and after all is said and done the only option is to send an email. Having sent the email, I received no confirmation of receipt, and it has now been over 5 days without any response. This matter was brought to RBC's attention over 3 weeks ago, and I still have no idea how I am going to get a refund for the $640 I spent on this flight. It's borderline fraud, and despicable service coming from Canada's largest bank.

What to do? File a complaint with the FCAC? All I know is I will be moving every bit of banking I have with RBC elsewhere.

RBC Visa Infinite Privilege is marketed as the ultimate card by RBC for services and rewards. Until of course, you take them up on their word. It is an absolute nightmare. They are unable to book flights despite having an entire site and answering service dedicated to their points program. They charge you then credit you then charge you. You will never know what actually booked and what didn't and neither will the people working at RBC. Stay away from it and if you currently have it, you should switch ASAP.

After waiting several hours for assistance from Avion, they told us the package we wanted was covered and we had to pay for it first. Then the next day, after waiting several hours again on the phone, we were told it was not actually a travel package and we would not be given the reimbursement.
Nothing but problems. Still fighting Avion.

I have been waiting on the phone now for 4 hours to talk to an agent to change my flight. If I could do so with the airline I would. This service is abysmal.

The process is still under review for over five months. Have the same experience with another bank which took about three weeks and done! Every single time you call (let's say twice per week, seems I found a new part-time job!), they have no clue, unprofessional. They don't take any initiative to smooth your case. There is no supervisor you could talk to. They say they will call you which never do. IT IS FRAUD!

I have been waiting a month to be reimbursed by RBC for a ticket I purchased using the credit-point option. Was told initially 5 to 7 working days. They do not respond to any email inquiries. And keep getting the run around from the phone representatives. Never again will I use RBC Avion nor do I recommend it to anyone.

Try and phone in to report a breach of card security. On hold 3 times for over 5 hours. Get a CALL BACK OPTION.

I do not recommend this upgrade. This card is a joke. $399 annually for hardly anything that is of use. First of all, the "concierge" is useless you are put on hold and have to wait "due to current call volumes" thanks! Secondly, did you know that anyone can park in the "Visa Infinite Privilege" parking spots at the airport!? I was told specifically it was complimentary by the "concierge" over the phone the day prior as I had inquired. So that tells me what else is really a "benefit" for $399 a year nothing. Do not waste your money or time getting this card if you are thinking about it. It is highly disappointing, to say the least.

We have been RBC visa infinite clients for years. Generally satisfied. Upgraded to the RBC Infinite Privilege card this past year and it has just been terrible. Cannot reach the Concierge service (gave up after a 30 minute hold on the phone), the travel agent has so many restrictions that it is difficult to use the point (more difficult than in the past). Last fall we wanted to book a Michelin 3 star restaurant in Italy. Called the Visa Concierge. They eventually got back to me that it was impossible. Except for the fact that I thought that I should also try booking it online since I was not hearing back and there were tables readily available. Disappointing. I asked to speak with a manager at Visa about these issues and was told no one was available and that they would have to call me back. Never did hear back. For the $750 fee per year, I don't think it's even close to being worth it.