Presidents Choice Financial MASTERCARD Consumer Reviews

I waited two hours to get through to a customer service rep only to be switched to 6 different reps and still have no resolve to 2 issues. 2 weeks prior I called because I have all these different charges on my card from SPN SHOPATRON rep told me its a scam and cancelled my card. I called to find out what was going on with this issue to be told it's not fraud it's a dispute so I asked why my card was cancelled if it isn't fraud the answer I got from a so-called manager I don't know I'll have to look into it. I also inquired about a payment I made that was not credited to my account, I was told to call back the next day if it was still not credited and they would start an investigation. I called back the next day to be told they don't do the investigation it has to be done by my bank after spending another hour on the phone waiting to get through. I will be paying this card off in full and cancelling it. Worst customer service I have ever experienced.

PC Mastercard applied false charges to my account and wouldn't even let me start a contesting process to charges they themselves falsely pressed to my card. Now they are harassing me for money that I do not owe even after I cancelled the card.

When I signed up for this card I selected that I want the payment to come from my checking account, not my savings account. But they started to take it out of my savings anyways and then blamed me that I filled out the form wrong and told me to resubmit it. So I did, correctly (again), and they still took it out of the wrong account anyways. After 3 calls over the next 3 months, they continued to assure me the problem would be fixed, and they continued to take the money from the wrong account. Always making me feel like I've made a mistake or misunderstood something. It blows my mind how after months they cannot fix such a simple issue. I do not recommend this card to anyone.