Poor Customer Service
by Marg Harlang on Apr 3, 2021
1 out of 5 stars
Credit Card Reviews
Presidents Choice Financial MASTERCARD Consumer Reviews
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(412 reviews)
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Review author
I have now called 7 times over a 10 day period and have not yet been able to reach a customer service supervisor or have one call me back. PC MC sent a letter that reduced my credit limit with no explanation and no evident recourse. I use the credit card extensively every month and pay it off each month. I called to get an explanation and increase or return the credit limit to the previous level. Every time I call I am advised that I must speak to a supervisor but none is ever available and no one has ever called me back and more than a week has passed. Really poor customer service.