15 calls 7 days a week
by Pissed of customer on Sep 11, 2024
2 out of 5 stars
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Just recently got rid of my annual fee World Elite BMO card in favour of the no fee World Elite PC card.
I've been using credit cards for everything as we live quite remote and rely on online shopping. Also I need a "large" card because I need to travel for work alot and require features like the included car insurance.
The PC card arrived in the mail with no problem. The issues started when we tried linking our existing PC account to this card. It just simply would not work. Also many time I did not get points a PC store as the cashiers don't know how to run this cards to give you the points. (They need to swipe them twice apparently).
The worst part was, that my new PC card become compromised after about three weeks of using it. Someone, somehow spent $3,000 before this fraud was detected by myself. I've received a fraud detection text message from PC after the damage had occurred. PC opened a fraud case and most of the money has been refunded except one larger charge. It has been over ten days and I still haven't received a new replacement card yet. Once this fraud case has been resolved I will most likely cancel this card and return to an annual fee BMO or RBC Mastercard.
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This company is overall not bad. However, I have been with them for a good amount of years, five or 6 years. I've never been late on a payment. Never missed a payment, and all that time until a month and a half ago due to health reasons. These guys from first thing in the morning right until bedtime, 7 days a week. 15 calls every single day since then. Why the hell do you have to call that many times to somebody for under $100? That is ridiculous. There is no need to call somebody 15 times from morning tonight 7 days a week for the last month and a half, there is no need for it. Feeling my voicemail up so that if I get any important missed calls from anybody, they can't leave a message because they're all filled with these stupid calls. You guys just need to calm down. I can understand. Call them one or two times a day, not 15 times every day. That's excessive and ridiculous, and that's why I'm giving it a two-star review.