Presidents Choice Financial MASTERCARD Consumer Reviews

I was charged $1400 on PC Mastercard for a service I never used. I disputed the transaction, PC said they would get back to me within 5 business days. I didn't hear anything until I called them a month later and they said no one had looked at the file, but that they would push the matter and someone would get back within 2 business days. I didn't hear back until I called another month later. They said, someone left us a voicemail on a friday afternoon and that we were instructed we had 2 days (over the weekend, while we were off the grid) to respond or the matter would be closed. We found a voicemail that was completely inaudible, which I assume is PC. We were told that they can't reopen to dispute and that the matter is closed. We made a formal complaint and again, we were told someone would get back within 2 days. It's been a month and I haven't heard a peep. After 15 years, we moved on to another provider, as we DO NOT TRUST PC WITH OUR MONEY!

They make it all almost impossible to speak to a CSR. Every time you call they are having higher than usual call volumes. They only want you to use their automated system. If you ask to have a call back they never do. Worst experience ever.

I used to work for one of the big 5 so have some experience. I got this for PC points and then one month they lowered my limit. I contacted them and it was restored only to be reduced 2 weeks later... Whenever I use secure messaging via the app I’m told I have to call. When a supervisor is requested they’re not available but will call back in 24 hours.

In their defence, they do call back but it’s days later, unfortunately.

Not impressed.