Presidents Choice Financial MASTERCARD Consumer Reviews

I applied online and got an instant email with congratulations and card will follow in 7–10 days. I continued to get emails to activate for extra savings at gas pumps and shoppers drug Mart. Three weeks later, I called and was on hold for 20 minutes. I was told that the card was canceled due to my credit. The representative said I could reapply in six months . I was pissed as I pay my bills on time. I called them again, next day and was told it was the cancelled due to the process???? I asked for an email explaining what I was told. The gentleman said they don’t do that. He was in the Philippines. I never got one email, phone call explaining this so-called process. What a disservice and fabricated process. Shame on President's Choice!!!

I have a PC financial Mastercard which I hardly use to make a purchase. I used it once at Costco due to no other options and forgot to pay. PC customer service never sent a reminder via emails or phone calls that your payment is due and sent directly to collections. I have been using other credit cards and never experienced such bad services. I am done and cancelling master card.

I was offered a vacation package that I saw in Mexico. I was stupid to believe all their lies. I realize this people are not honest, right away I call presidents choise to diapute the transaction. They told me because it was pending they cannot dispute it. So I waited. It was February when I signed a dispute form. But it seems like they are not doing any inventigation. I called many times and waitied for long call wait time. They said it takes 90 days to close this dispute. But it took till October. It took them 9 months and just to tell me I lost my dispute at the end. I will close all my accounts with this company. Their customer service is worst. They dont care about you, they didnt support my dispute even if I dont use any service of the merchant! And it took 9 long months for them to decide! Worst experience with this company. I will not deal with this people again!

This experience from beginning to end has been such a nightmare. So frustrating every time we had to deal with customer service.
Hours on the phone, dropped calls.

Used to be very easy and reliable master card to use. Customer service is horrible, wait on call for more than an hour and then your issue is not being resolved. Canceled my card!

I had 4 charges of frauds FROM AIRBNB on August 18, 2023:

I phoned PC Financial at and spoke to a lady to report these frauds
and I got the corrections (refunds) of 3 frauds next day but then PC Financial put these 4 charges of frauds back to my account again. I tried to contact PC Financial again to find out the problem but failed to contact them, I were put on hold for 45 minutes and then the connection dropped. I phoned again and got the same respond (holding for 40 minutes and the connection dropped). I will try again to dispute these frauds from AIRBNB and then I will cancel my PC credit card after 25 years using it for its grocery points.

I was charged $1400 on PC Mastercard for a service I never used. I disputed the transaction, PC said they would get back to me within 5 business days. I didn't hear anything until I called them a month later and they said no one had looked at the file, but that they would push the matter and someone would get back within 2 business days. I didn't hear back until I called another month later. They said, someone left us a voicemail on a friday afternoon and that we were instructed we had 2 days (over the weekend, while we were off the grid) to respond or the matter would be closed. We found a voicemail that was completely inaudible, which I assume is PC. We were told that they can't reopen to dispute and that the matter is closed. We made a formal complaint and again, we were told someone would get back within 2 days. It's been a month and I haven't heard a peep. After 15 years, we moved on to another provider, as we DO NOT TRUST PC WITH OUR MONEY!

Pull out your PC account!!! Not worth It!
PC Financial has the worst customer service! Promising clients and keeping them hanging for almost a month. Always telling someone will call back and up to now no one calls!
Non-sense supervisor in online or phone calls. I do suggest getting rid of your supervisor if they can't even help clients!

I have now called 7 times over a 10 day period and have not yet been able to reach a customer service supervisor or have one call me back. PC MC sent a letter that reduced my credit limit with no explanation and no evident recourse. I use the credit card extensively every month and pay it off each month. I called to get an explanation and increase or return the credit limit to the previous level. Every time I call I am advised that I must speak to a supervisor but none is ever available and no one has ever called me back and more than a week has passed. Really poor customer service.

I've been a customer for 20 years. Time elapsed (> 1 year) due to likely inaction by PC Financial and they first said the time to fight was expired. Then they said it was because I already agreed to a refund by the vendor. Before that, they said I could take a refund but still dispute the remaining $1000 or so.
Rare callbacks, try to bribe me with PC points worth only about $100 when the dispute is about $1000? I have been keeping small monthly balances on my account and they still treat me like I were owing them huge amounts of money. I have no arrears with them whatsoever. They also appear to have many call centers across the world there to simply answer phones and give false information/false hope/lies.

They admitted to contradictory information on the phone even with managers.