Presidents Choice Financial MASTERCARD Consumer Reviews

They have the worst customer service. I waited for 3 hours and yet no one picked. I hate PC Mastercard. Worst people!

I called them at 7:20 am and I waited at least 45 minutes and finally gave up in desperation!
I then called back at 4:30 pm and it then took 75 MINUTES ON HOLD before a live person finally came on the line. I then had to be transferred to a 2nd person due to a search back to 2020 and that was another 20 minutes on hold before the 2nd person finally answered.
Very unprofessional for PCF to keep their customers on hold for so long.
It seems like management could care less about long waits in the queue, and call abandonment.
Now customer service is open from 7 am to 11 pm whereas it used to be open 24/7.
Customer service has really gone downhill here at PCF. Seems like the bean counters in upper management are more focused on saving money rather than providing quick and efficient customer service.

Try phoning, emailing (contacting) PC Choice Mastercard. Absolutely rotten. Transferred from one menu option to another and another and another. Finally long long wait time. Totally useless. Get another card.

I have been on hold for an hour and a half waiting for a service representative. If you do not have the staff just say so on your wait times or close the call center altogether. I am trying to close an account for my deceased mother and now know for sure I will never use your services.

Paid card off Oct 1. Purchased something on Oct 7. Since then unable to use our card... unable to get help. Unable to email for help. Unable to log in as access is denied. Unable to phone. Have been waiting over 1 hour with no response on 3 occasions. Terrible service. Can’t imagine if we would lose our card or have it stolen what we would do. Hopefully, there is no fraud happening. As soon as I can I am cancelling my card.

I fully concur with the latest comments from others about wait times. It is a massive exercise in frustration. I would say this defines futility.
Try to log in online, and you cannot. The reason is simple. You do not get the verification code they send; so, you cannot log in.
If calling from your mobile, you better have a fully charged battery. Otherwise, your phone will die while you are still on hold. Come to think of it, have some food and water ready too; otherwise, you might starve to death before your call gets through.
Used to be much better. Now I would not recommend this to anyone and am simply not using it despite my decades-long history with them.
Smarten up, PC Financial

Called me to ask about the authenticity of the purchase, was legit. Lock my account. I have called more than 4 times been on hold for over 2 hours each time for customer service just to transfer me to another department with another 2-hour wait time. I just need them to unlock my card which has zero balance. All bills linked to my account now all other companies emailing, calling me. PC you are the most brutal company to get a hold of. I called other company's customer service departments and got through in 10 mins each!!! I get my 2.3Million points back and go with another credit card company that knows what good customer service is. PC you are terrible. Would give -5 out of 5 if I could. Shame on you.

I can't believe waited for 2 hours once! Then 1 hour to activate the new card and still no answer not going to activate now! If your card was lost would horrible experience. I can't believe Mastercard is in business with these people. I'm going into the store tomorrow PC Finacial booth to close the account!

I waited for 11/2 hours for customer service and this lady having bad behaviour or say unacceptable way of talking telling me she knows everything because she said she's been working there a long time!!!! And in the end, hang up on me!!!! Just clarifying my bill's statements, how come they hire people like her.
I will cancel my card because it's frustrating dealing with this kind of service, not in my life again to get PC financial card and letting to know my friends and relatives how bad their service...

Been on hold for 1 hour and 45 minutes now. PC Mastercard messed up my credit score real bad. I closed my card 2 years ago, I paid everything off. But now to my surprise when a credit check was done on me, it says I owe PC Mastercard money. Whoever processed the closing of my card was truly incompetent! Now I have to go and correct THEIR mistake just so I could clear up my Credit Score! And I can't even talk to anyone from PC Financial! STAY AWAY FROM THIS CARD PEOPLE.