Presidents Choice Financial MASTERCARD Consumer Reviews

Very bad customer support. One time they made me wait longer than 1 hour and never answered the call so you can't dispute any unfair charges. Another time they finally picked up my phone call after one hour and 20 minutes hold on the phone, but they are very slow to answer my one question. It is a very frustrating process. I definitely suggest you never have to use this product.

They called us about 3 months ago to confirm our address since somehow one statement was returned undeliverable, 6 MONTHS before they phoned us!!? The address was correct. Later we realized the card was expired as of 01/22 but no new card ever showed up. Phoned them to ask what was going on, and they said they would send out new cards for my husband and me, although my husband never had one in the first place!? A month or so later nothing showed up. Phoned again and after 3 HOURS total wait on hold to find out they canceled the card due to inactivity. Nobody told us it was canceled and the only reason it had no activity is because they failed to send a new card in the first place!
So instead I phoned another bank and had a second card ordered in less than 10 minutes.
Never again PC Financial.

Good luck having someone to talk to. I called 2 times. Each time was 1 full hour of waiting to talk to someone. FIRST time hung up after 1-hour wait. The second time got someone they put me on hold again. The call was disconnected. Just don't even bother getting the card. Bad bad customer service.
I would give 0 stars for customer service since there is none.

You'll wait over a month to have it replaced. The online app lost card report didn't go through. I've waited over a month for a replacement card! Phone wait times are unacceptably long. There are better card services out there.

I have had this card for quite some time but in the last couple of years, the phone support has completely deteriorated! God for us you lose your card and need to speak to someone immediately or if there are suspicious activity on your card. It doesn’t matter what time of the day you call, first thing in the morning or midnight, there are always “extended wait times due to high call volume” who the hell is calling you at 2:00 am???!!! I’d give them -10 stars if that was an option! Worst than calling government agencies

This is the worst bank worst credit card ever. 4 days and I can’t get a hold of someone... Ridiculous... I wanna give zero 0 for ratings!

They need to hire more customer service representatives.
Every wait is over an hour... I am currently on hold as we speak and have been on hold since 9:30. Right now the time is 10:50 and I still have not been taken off the hold.
Have done several errands and even called a different company to ask for a return in the process.

This credit company's PC Mastercard is awful! I can't get a hold of them to cancel it. I think I will start making phone calls calling my lawyer and him what to do. DON'T GET THIS CARD! YOU WILL REGRET IT!

The system wouldn't allow me to activate the card forever online, blocking me out so many times due to the "UNSUCCESSFUL ATTEMPT" from their error.
And the waiting time to fix this is ridiculous. I waited to talk to a general staff for 2 hours and then 2 more hours to a specialized agent.
Don't have this card!!!

I have been trying for the last couple of days to speak to someone about getting a new credit card as the card I currently have may have been compromised. Of course, the wait times to talk to someone on the phone is unbelieveably long to the point where you give up waiting. To go online, and you ask for a "live agent" the system spews out everything you do not want. What gives? Are you trying to lose customers? I ended up having to lock my account and decrease my credit limit as I do not want to risk someone using my card. This company does not seem to care about their customers because if they did their service would be a lot better. This company does not even deserve a rating of 1.