Presidents Choice Financial MASTERCARD Consumer Reviews

The worst customer service I have ever seen! Waiting time is always over one hour. Never get a solution the first time...

After so many years as a loyal customer, it is disappointing to know that when times are rough this company is not loyal to their customer. Paying the full balance is all fine and dandy until you come into hardship. I have been hung up on and transferred to departments that have no idea why I am calling. You lose your PC points at their discretion. Very very disappointed and will not recommend this card to anyone.

I fully agree with other reviews that their customer service and fraud departments are horrible. Two weeks after I reported that clearly fraudulent purchases were made on my card, and I was assured (after 5 hours of wait on the phone and inane conversations) that the charges were reversed and the card cancelled, new fraudulent charges were posted (which I reported), and I am still getting repeats of the same fraudulent charges. We love the free groceries, but this is not worth the aggravation. My new card took a week to arrive. Needless to say, I will not be using it.

I have had several issues with the PC Mastercard the latest is an address change.
I called in an address change (twice) when I moved but the bill still goes to the old address.
Tried to call a third time but no one answers the phone at all, if they do you have to wait for up to an hour
I will be canceling ASAP this card if I can manage to get ahold of anyone!

PC Mastercard product is the worst product on the market, with poor customer support, extremely long wait times, and customer service representatives who aren't trained, don't know what they are talking about and their advice varies from one customer service agent to another. Really frustrating trying to get anything resolved. I am a customer for the last 5+ years and only recently had the unfortunate experience of dealing with customer support since my card was involved in fraudulent activity.

So not impressed with this company.
Waiting on hold, 45 minutes one day, one hour another day. No answer. Just cut off. Online messaging is frustrating. Someone calls me and leaves a message 'call us back'. No point, you don't answer. And they are charging me $10 each to send me some missing statements that I need so I can straighten out the missing optimum points they also screw up on.
I'm looking for another credit card with good reward points...

It is deplorable! Don’t use this service, it is a shameful company. Wait time more than 1 hour, 3 times calling and still can not resolve my issue since no one answer. I wish you all the worst.

PC MasterCard obviously does not respect their customers time. The card has decent return if you shop and gas at PC stores and affiliates but who has 1+ hours to wait and speak with a live representative?

One time I was informed by an online representative that I would be contacted in person, approximately 2 days later I received an email stating I would not be getting a callback and to call the generic number.

PC MasterCard customer service doesn't deserve the 1-star minimum rating. I live in a small community with limited grocery options so the PC MasterCard makes sense. If I lived in a larger hub with more options, I would not give them my business.

I've been trying to get through to them for over 2 hours...
Their app doesn't let you remove authorized users.