Presidents Choice Financial MASTERCARD Consumer Reviews

I spent over an hour on hold yesterday and an hour and a half again today with customer service for a blocked transaction and restricted access to my account online. Customer service is pleasant and helpful once you manage to speak with someone, but you are then transferred to security for another long hold time.

This is one of the worst experiences I got, That is why I want to share it, so people can be careful with their choices.
I noticed some unauthorized transaction on my account so I decided to contact the customer service, to find the solution for that, and after a long waiting time with the annoying music, someone answered my call and I explained everything to him and they tried to transfer me to another department but unfortunately lost the line, and I noticed that I have to call again and go through the same process, anyway I did that and the story repeats itself three times every time they transfer me a loser line and do another call and that story went for more than 4 hours.
Finally, someone transferred me and I spoke to another person which was the rudest person ever I've ever dealt with and they told me that this is not a fraud and they can do nothing about it and when I decided to speak to the supervisor after a long waiting of time they got back to me and they said he's busy and he will call you back.
A week later pass and no one contacts me... No email, no phone call, and nothing, so I decided to call to cancel every service I have with Presidents Choice Financial MASTERCARD, and I don't recommend that company to anyone.

I've attempted to call PC Financial customer service at least 7 times and I've only been able to speak to a representative once for a short 3 minutes only to be told I need to be transferred to another representative to help me with a block. Each wait time was between 1hour - 3hours. Awful customer service. Avoid at all costs!

The customer service is poor, has to wait more than 1 hour to get an answer, the web site did not update the statement on time, as a result, have to pay interest which should avoid.

I waited 3.5 hours to report fraudulent charges on my account and to request a new card. If that wasn’t bad enough the representative on the other end of the phone was condescending and he wouldn’t answer my question why it takes 10 business days to get a new card. I don’t think it’s right that they send replacement cards using snail mail, needless to say, I’m pissed and not even sure that I will activate the card, it’s harder to get points now and God forbid you to need to call back and speak to someone. Extremely disgusted with this experience and their poor choice of employees, and please do not blame this on Covid.

To say that I am beyond disappointed, appalled and disgusted with PC Financial services is a gross understatement. I've lost an entire day at work on the phone with PC. That's almost 8 hours of holding and waiting for my issue to be resolved.
I've been a PC Financial customer for less than a month and I was in the process of moving to PC Financial. However, within the space of 24 hours, my account has been restricted four times. I've spent an ENTIRE workday on the phone trying to get a hold of someone. Everyone I spoke to was helpful yet not.
THIS IS RIDICULOUS!

Soon as this card expires I'm done!
You can't even talk to an alive person anyone...
So I set up a chat - no response.

Telephone wait times are always unreasonable. I had my card stolen and though I was able to report it stolen and have it cancelled relatively quickly online I waited over 2 hours by phone to report fraudulent charges. As I couldn't always wait over 2 hours each time this had to happen three times. As I'd reported illegal charges my online account was frozen and I had to call in to have it unlocked. Again, 2-hour phone waits. I could not activate the new card as I was locked out of my online account and after waiting 2 hours 20 minutes the call service operator had to refer me to the fraud security department. I said I would not wait another 2 hours on hold and I was assured this would not happen. After a further 30 minutes on hold and no answer, I hung up, emailed requesting a paper copy of my account be mailed and to close my account. I cut up the never-activated card and see no use for this product.

You will literally wait on hold for Hours to talk to someone.
I've tried to resolve some issues over the past couple of weeks. 48 minutes the first call was on hold.
An hour and 20 minutes the second time
And the third time was an hour and 40+ minutes
Just terrible.
Stear clear if these guys.

Good luck if you ever need customer service. There is none. They won't pick up!